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STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Verified Customer
Sun City, CA
2013 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I wanted to trust your recommendations
I feel I learned its more important to get commission on unecessary sale of tires. I am going to be very guarded/cautious for future recommendations.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2018 09:49 AM

Thank you so very much for the feedback. Per our conversation please stop by and see me for further inspections on the tires that were recommended. I hope that you have a great week and enjoy your trip. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient service
All services jobs are completed quickly and efficiently
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/15/2018 07:25 AM

Thank you so much for responding to the survey, We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JS
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James S.
Warner Springs, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and Promptness
Hyundai, Your service was most efficient and friendly. It was accomplished in a reasonable length of time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2018 09:34 AM

Thank you so much the great survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

VE
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Venessa E.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Our heroes at Temecula Hyundai
Thank you for taking over the repair of our car and having the work completed not only through the service advisory or recall but also for providing the rental vehicle. My family appreciates Hyundai team and Steve our Service manager.
Vanessa Eslinger
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/12/2018 04:23 PM

Thank you so very much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JJ
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Jose J.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Splece wires
Went in because car was not accelerating; told rodent damage and to needed to REPLACE a part. Part was not replaced but repaired (splice to wires together) for over 130.00 dollars plus over a hundred for initial visit. Over 200 dollars to splice to wires...never again.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/12/2018 01:13 PM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

TW
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Torie W.
Lake Elsinore, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
verified customerVerified Customer
Category: Service
Follow Up
It was great that I received a call from the Service Manager regarding my concerns. He was very professional and assured me that my concerns would be addressed. I really appreciate the service I received and the phone call regarding the follow up.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/12/2018
Service Type: Maintenance
Category: Service
Genesis issue
Better communication
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/12/2018 10:51 AM

I wanted to reach out to you about this last visit with our service department. I would like  to apologize about the mistake made on moving your vehicle before you had removed your personal items. We do like to clear out the service drive to make sure we don't get piled up with vehicles. I understand that we did not duplicate the concern you are having with your vehicle but I can assure you that we took a good amount of time to try and figure it out. I see that Steve had even gone on a road test with you to try and duplicate the issue and still no luck. As far as the rentals unfortunately your vehicle is out of warranty in which Hyundai would not pay for any rentals with vehicles out of warranty. I know we have 2 snack machines here in the waiting room and they always have plenty of things to purchase. If you wish please come see me on your next visit and I will be more then happy to provide a voucher to purchase a snack. I have called and left a message and hope to hear from you soon to clarify any concerns you may have. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

NC
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Nichole C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
They got me in the same day for my routine service and I was on my way within two hours. They answered any questions I had and then mid service they made a change to my request. Great job!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2018 05:46 PM

Thank you for coming in to see us. I am glad that we took care of your service needs quickly and made sure too answer all your questions. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

ED
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Enrique D.
Murrieta, CA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Steve Enriquez is a service consultant that helped me repair the power steering pump in my Hyundai Genesis. He diagnosed my car, then reached out to my warranty company, and repaired my power steering pump all in a matter of 3 days. Thank you for great customer service and sense of urgency for your customers.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2018 05:13 PM

We wanted to take the time to thank you for coming into our service department to get your vehicle serviced. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CC
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Candis C.
Anza, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Consistent
Always every attempt is made by service Dept tomwork around my schedule. Got me in a day within calling, and some days the very day I call. The day I brought my car in was an extremely busy day on the service drive, but they don’t short cut anything... top notch , first time, EVERY TIME
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/11/2018 11:11 AM

Thank you so very much for the awesome review. This is exactly what we strive for. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DM
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Dennis M.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I had a problem understanding the operation of my car, I called and talked to Carlos, he explained my question and helped alot.
I am still learning about my Equus, I could not find out how to check the oil in the transmission,
Steve told me the trans . is a sealed unit. and does not need to be checked by me. This tells me that the company has so much confidence in what they build, I do not need to worry about it.
That say's a lot about what Hyundai is trying to do to be number one is auto making. They are miles ahead of the competition and want to stay that way.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/08/2018 09:19 AM

Thank you very much for coming by to get your vehicle service and also for the raving review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

LP
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Luis P.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Te atienden muy bien
Te atienden con mucho respeto y mucha seriedad
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/07/2018 09:54 AM

Thank you so very much for the great review. We appreciate you.  






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MF
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Mindi F.
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Last minute service appointment for recalls
I called early in the morning for an appointment for 2 recalls on my sonata and was given an appointment that morning. Serviced in the amount of time quoted. thanks
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/05/2018 05:00 PM

Thank you very much for the response on the survey. I am very glad that my team was able to take care of all your needs in a timely manner. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/05/2018 11:33 AM

Thanks for the review. I hope that we are able to prove ourselves at your next service and earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

LR
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Luis R.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
We have taken our 2012 Sonata to Temecula Hyundai to be serviced a few times. We always get fast and friendly service! Our son just bought a new Sonata Hybrid from you and loves it! We will definitely return!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 12:50 PM

We greatly appreciate your business. Thanks for the great review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DB
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David B.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently great service
Always timely, friendly, and thorough.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/04/2018 12:04 PM

Thank you for the great response for the survey. we appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CH
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Cassidy H.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing but the best
The technician was able to isolate the minor problem with my car, repair my vehicle and test it not once, not twice but 3 times to ensure i would be leaving happy and secure.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2018 12:02 PM

Thanks for the great review. I am so very glad that we took care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service and LOF
Courteous, efficient, professional and friendly
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2018 11:00 AM

Thank you so very much for the great review and for allowing us to be your service department. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and quiet environmenty
Great friendly and efficient employees
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/31/2018 05:22 PM

Thanks for the awesome review. Hope to see you again for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

TS
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Theresa S.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
Temecula Hyundai has a great service department. Everyone is very friendly, professional, and very helpful. It's a great team environment. They under promise and over deliver every time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/31/2018 03:29 PM

Wow, Thank you so very much for the great review and the awesome words. We do work very hard to build a great team and take care of every customer as best as possible. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
2012 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
My service consultant was Steve Enriquez. Excellent customer service! Recently moved from San Diego to Temecula and was hesitant to change service location. Very happy I did.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/30/2018 06:56 AM

Thank you so much for coming by to get your vehicle serviced with us. I am glad that we earned a new customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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