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STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Steve and Jose are our favorite people at Hyundai. Friendly and professional
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/29/2018 03:09 PM

Thank you very much for the kind words and great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

HC
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Hector C.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
customer serivce
Thanks
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/29/2018 02:31 PM

Thank you very much for the great review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Lake Elsinore, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Long waits and it takes forever to get a hold of someone on the phone and they are bad about calling you back.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/29/2018 02:30 PM

I am sorry to hear about the issues on your last visit. I know that the time taken for a recall was excessive but it also looks like we re-performed the recall due to a failure to Hyundai's computer system and we also spend some time on a fueling issue. It is not normal for Hyundai to not clear the recall out of the system and so we performed the recall for a second time to be safe. At the end of the run we truly apologize with the mishap and hope you can give us another chance to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

TA
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Teresa A.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful & friendly staff
I’ve had good experiences at temecula Hyundai. Steve at the service desk is great. Thanks everyone at Hyundai :)
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/29/2018 07:20 AM

Thank you so very much for the great review. Thank you for being part of the Temecula Hyundai family. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AS
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Aaron S.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Five Family Members currently own a Hyundai's!
Thanks for always doing well and getting me in when needed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2018 09:58 AM

Thank you !!! We appreciate the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service
The company takes care of you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 01:00 PM

Thanks so very much for the great response to the survey. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PC
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Palua C.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Dealership
Steve Enriquez is the most caring Service Consultant.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:58 PM

I will agree with your comment. Steve is absolutely a great addition to our team. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CT
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Crispin T.
Temecula, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time
A lot of improvement from previous services.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:48 PM

Thanks so very much for acknowledging the changes. We are working very hard to make sure and take care of all of our customers. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JM
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Julia M.
Hemet, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled oil change
I was surprised that it took less than an hour for the scheduled oil change. The staff is always friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/26/2018 12:33 PM

Thanks for the response on the survey. We appreciate you as a customer. I hope that on the next service we will earn a 5 start review. Please let me know if there is anything we can improve for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

KJ
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Karyn J.
Temecula, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Better than THE hamburger....
No kidding this is BETTER than "In and Out " burgers. They are exceptionally good at getting their customers"In and Out"! That is greatly appreciated as we all have other errands to run. Thanks again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2018 07:59 AM

Thank you so very much for the great 5 star review. I am glad to see that my staff was able to earn a 5 start perfect score. Thanks again. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone was polite, courteous, and professional
Service on my vehicle was done in a timely manner, and everything seems to be well with the vehicle. I take my vehicle to Temecula Hyundai because I expect to get the best service for my Hyundai there.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/21/2018 07:42 AM

Thanks for the great review. Thank you also for the kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Aguanga, CA
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mysonata
Car wash could be improved.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/17/2018 12:57 PM

Thank you for the feedback on the car wash. Currently working on getting the car wash company to do a better job. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

SW
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Sandra W.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service people very helpful
web page not easy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/14/2018 10:30 AM

Thank you for the great review. I will chat with I.T on the web page concern. Thanks for the feedback . 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PB
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Paul B.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Always excellent service, from start to finish.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2018 05:59 PM

Thank you for the great survey. We appreciate your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

SA
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Sharyll A.
Sun City, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
If you are going to offer to have the vehicle washed then it should be thorough, not a lick and a promise.
Asked if we wanted car washed and we said yes. Upon completion of the service when the car was returned
there was water every where as well as inside. Who ever did the washing did not wipe it down which should include
inside the door frame. In reality it was cleaner when we dropped it off than when we got it back.
Bottom line if you offer to wash it then do it right.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2018 01:48 PM

I am so sorry about the wash on the vehicle. If you wish please bring the vehicle back and I will be more then happy to get it all cleaned up again and cleaned correctly. I will be having a conversation with our detail company shortly. So sorry and hope to hear back from you if needed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Winchester, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
staff
everyone was coutieous and friendly
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2018 01:00 PM

Thanks for the great review. Hope to see you again for your next service.                                          Carlos Velasco                                        Service Manager                                         (951)699-6807

Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service staff
They were very good with communication and informing me on what was wrong and when I could expect to get my car back. No hidden fees and very trust worthy.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/08/2018 12:45 PM

Thanks so very much for the awesome review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

IV
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Imson V.
Murrieta, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduling was easy and fast
Able to get appointment at the earliest possible time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/08/2018 10:07 AM

Thank you for coming by to get your vehicle serviced with us. I am so sorry for the inconvenience of the cable under the pedal. I will be having a conversation with the person that worked on your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai
Good service department
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/07/2018 07:30 AM

Thank you for the review. Temecula Hyundai appreciates you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

VV
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Victor V.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very helpful!!
I love this place as all my questions and concerns regarding our vehicle are answered. Additionally, the service is good and fast. Will keep coming back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/01/2018 11:06 AM

Thanks for the awesome review. I am very glad to see how happy you are with our service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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