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SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
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STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Reviews of STEVE ENRIQUEZ

Verified Customer
Murrieta, CA
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Car works good again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/12/2018 09:54 AM

Thank you for taking the time to fill out the survey.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
CB
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Cherry B.
Bonsall, CA
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job!
Timely and great work on our Tucson!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/10/2018 01:11 PM

Thank you for taking the time to have your vehicle serviced with us and to take care of the survey. Greatly appreciate it. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
verified customerVerified Customer
Category: Service
Great people to work with
Thank you for quick and Professional Service always a pleasure going to Temecula Hyundai.
Recommended
Employees worked with
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STEVE ENRIQUEZ
SG
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Serjio G.
Winchester, CA
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great facility, but timeliness needs some adjustments.
Overall I was fairly pleased with the service I received. The facility was clean, it had great amenities, free popcorn, multiple TVs, plenty of seating, nice restrooms, and a friendly staff. The adviser I spoke with was professional, and even saved me $50 by not taking advantage of me by not changing me for an alignment that wasn't needed. I was very happy, and appreciated his honesty. The only reason why I hadn't rated this a full 5 stars was the timeline of the repairs. It took a lot longer than what I was expecting. So much so that I wish I would've taken the shuttle home instead of waiting it out. I believe it was close to 2:15-2:30 hrs for the 30k mile service, minus the wheel alignment. I guess it was my fault for not asking how long the wait would be, but not receiving an update until about the 2 hour mark didn't help my mood or situation.
Regardless of that hiccup, this place and it's employees are great. I will be back.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/06/2018 07:29 AM

Thank you for allowing us to service your vehicle. I do apologize about the time it took to complete your service. I am glad to see that you will be back for your next service. I hope we can redeem ourselves on your next visit. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
DH
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Del H.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was not the best
They lost my keys for 2 days and never compensated me for the inconvenience.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/06/2018 07:14 AM

I am so sorry to hear about the service provided on your vehicle at your last visit. Please allow me to make up for the inconvenience of the lost keys. I will have a note put into the computer system to make sure and take care of your next service visit. It is not normal practice for us to misplace keys and unfortunately in this case it was a HUGE mistake on our part. I do greatly apologize. Please feel free to contact me if needed on the phone number listed below. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DB
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Dan B.
Menifee, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
verified customerVerified Customer
Category: Service
Great people to work with
Thank you for quick and Professional Service always a pleasure going to Temecula Hyundai.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/04/2018
Service Type: Maintenance
Category: Service
Misleading warranty
The people at Temecula Hyundai are wonderful. They are great and easy to deal with. The poor review is for their misleading and very disappointing warranty program.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/05/2018 07:36 AM

I do apologize for the concern on the warranty on your vehicle. Please feel free to contact me as soon as possible to see if I can assist in any way. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
SC
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Sandra C.
Winchester, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and quick
This is my second time at the Temecula Hyundai For service on my car . They are efficient knowledgeable and give great service !! They seem to be very organized , which in many busy car dealers that is not the case .
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/02/2018 06:59 AM

Thank you so much for the kind words. I am very glad we took care of your vehicles needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
BC
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Beverly C.
Temecula, CA
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional
Everything was explained and work was completed on time
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2018 10:00 AM

Thank you for the survey. I hope next service we are able to have my team earn a great 5 star review. Please let me know what we may have done better to earn a 5 star. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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STEVE ENRIQUEZ
TW
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Torie W.
Lake Elsinore, CA
2013 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
verified customerVerified Customer
Category: Service
Follow Up
It was great that I received a call from the Service Manager regarding my concerns. He was very professional and assured me that my concerns would be addressed. I really appreciate the service I received and the phone call regarding the follow up.
Recommended
Employees worked with
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STEVE ENRIQUEZ
CB
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Charles B.
Oceanside, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service personnel were very helpful and courteous. All work was performed in a timely manner, however the car wash was not as prof
professional. I had to send my cars twice to be dried due water being left on the vehicles. More attention to detail is a must!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/26/2018 08:09 AM

Thank you for the great review. We appreciate the time taken. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JF
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Jerrye F.
Murrieta, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Beautiful cars, but small showroom and bad service write up area.
The warranty is what brought me, the looks and technology are what kept me coming back for more. If you want an enclosed and quiet service write up area, then I don't recommend this dealership. If you don't care if it's loud and chaotic, then this is the place for you. I would still recommend this dealership, but with this strong caveat. Service manager please take note and fix this. You're a great guy and I know you'll do your best.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 11:32 AM

Thank you for the feedback. I will be more then happy to speak to upper management on a new building due to the lack of space. We try to accommodate every customer as best as possible and therefore we need the available space to do so. We hope that we can continue our relationship with you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Excellent Customer Service from beginning to end
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 09:47 AM

Thank you for the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Took some time but was worth the wait!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:47 AM

Thank you for being part of the Temecula Hyundai team. We greatly appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
AD
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Andrea D.
Lake Elsinore, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Organized, and efficient
Even though I was early, I was seen right away, and my car was cleaned, and ready in the time frame zI was given?
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:45 AM

Thanks for the great review. We appreciate the great kind words. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
MS
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Michele S.
Murrieta, CA
2017 Hyundai Ioniq Elec
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick helpful service
Steve is a great asset to the Service Department. Very helpful and knowledgeable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/25/2018 07:40 AM

Thank you so much for the great 5 star review. I am glad that Steve took great care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
JM
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Johnny M.
Murrieta, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Major Problems
Always great Service Had real emergency
And they did not hesitate to Help Thanks
Carlos and Steve you are the Best...Had
My car back next day
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/21/2018 07:39 AM

Thank you for allowing us to take care of your vehicle. Hope to see you again for your next service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Menifee, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My car is always in good hands. I appreciate that the service required on my car is affordable.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2018 10:57 AM

Thank you so much for the great 5 star review. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2017 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Shouldn’t take more than 3 visits
Just trying to get a recall taken care of - 3 visits later and it’s still not done. This is the first time I’m bringing my new vehicle in for services and it’s certainly just about the worst first impression you could be giving me. I immediately have no confidence in the ability of your business to take care of my vehicle.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2018 12:04 PM

I wanted to apologize for the inconvenience on your last couple of visits. I would like to speak to you if possible to resolve the on going issue with the S.D card on your Sonata. I will try and reach you this afternoon on the phone number I have on file. Please allow me to take care of the concern once and for all. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
NM
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Nick M.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
Nice people
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2018 07:47 AM

We greatly appreciate you coming by to service your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Temecula, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you
Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/18/2018 07:46 AM

Thank you for the great review. Hope to see you again for any needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
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