SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

KS
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Kathy S.
Lakeland, FL
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they take good care of you. see that you are satisfied. keep you posted of status. give financial info up front
friendly, qualified staff. great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2017 08:18 AM

Thank you for your rating, review and kind words. We know our teams work hard to provide the best possible customer service every day and it is great when customers let us know about the job we are doing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fast efficient service
great service department
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2017 08:19 AM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

LP
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Laura P.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service representative knew the price right away for the part I needed.
Excellent. I sent a letter in for the lady who helped me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2017 01:15 PM

Thank you for your rating and review. We appreciate your business and your kind words. We're also pleased we could provide excellent customer service - it's something we strive for every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KC
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Karen C.
Plant City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Yes, this is an excellent dealership!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2017 06:18 AM

Thank you for your rating and review. We appreciate your kind words and for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DR
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David R.
Davenport, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
ABS light under warranty
Taken care of quickly
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2017 06:17 AM

Thank you for your rating and review. We're glad we could resolve your issue quickly and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JT
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2017 06:25 AM

Thank you for your rating and review. We have forwarded your comment to Lakeland Hyundai Service Manager to review your recent visit - He can be reached directly at 863-577-5122. We are always concerned about what our customers says and how we can improve. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent quality in a timely manner
Satisfactory as always
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/07/2017 12:54 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repeat customer
Hyundai makes a great, very reliable car & Lakeland Hyundai has friendly, never pushy sales people. The service dept is fantastic.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/07/2017 12:52 PM

Thank you for your wonderful comments and review. We truly do want to make Lakeland Hyundai a great place for sales and service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MB
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service as always
The team here once again cared for our regular maintenance and a screw in a tire. Samantha was particularly helpful.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/07/2017 12:51 PM

Thank you for your rating and review. Samantha does a great job and is a respected service advisor. Thank you for coming back to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AC
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Alexaneder C.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job
Quick oil change and inspection.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/07/2017 12:50 PM

Thank you for your rating and review. We've been working on making wait times shorter while providing quality service - we're glad we could meet your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SB
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Shields B.
Lakeland, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly atmosphere and quality reliable service.
Excellent place to do business ! Friendly, professional , caring and trustworthy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/04/2017 07:14 AM

thank you for your rating and review. We appreciate your business and kind words. We know our teams work hard to ensure every customer has a great experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MS
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Mina S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service department!
Lakeland Hyundai service department is professional, courteous, knowledgeable and caring about the customer!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/02/2017 09:02 AM

Thank you for your rating and review. Our teams work hard every day to provide every customer the best possible service at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DJ
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous
The staff is kind and helpful from the time you pull up!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/01/2017 08:21 AM

Thank you for your rating and review. If we could have done anything differently during your last service appointment to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

YV
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Yvette V.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as always!
Samantha was great, I was so stressed that I didn't have a car and it thought it would take a long time but Samantha assured me and made me feel that I could trust Lakeland Hyundai to fix my car promptly and efficiently. Thank you so much!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/01/2017 08:15 AM

Thank you for your rating and review. Samantha is a true professional and really does care about her customers and Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DS
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Daniel S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Staff
The staff are great people I feel like I have known them forever. I always get a hug from my Salesman and My Service Write.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/01/2017 08:15 AM

Thank you for your rating, review and kind words. We appreciate your business and repeat business to Lakeland Hyundai. We know our teams work hard to provide great service and it is nice to hear from our customers who deserve the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled service appointment.
The appointment was pleasant as usual.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2017 05:30 AM

Thank you for your rating and review. We're glad we could meet all of your service expectations and provide a pleasant experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price of services
People were great but service prices were to high
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/01/2017 08:47 AM

Thank you for your rating and review. We try to price all of our services competitively with other offerings in the area. Unfortunately, sometimes our prices are higher depending on the service and the parts required. Also, depending on the service, not all maintenance is covered under warranty and may void a manufacturer warranty if not completed at the dealer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TR
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Todquishia R.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service. They also washed and vacuum cleaned my floors.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2017 05:26 AM

Thank you for your rating and review. Sometimes providing something extra can make someones day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DL
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David L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful dealership
Everyone is very friendly and provide great service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2017 05:25 AM

Thank you for your rating and review. We want every service experience to be the best it can be with friendly team members and great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

PG
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Paul G.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks to Jessica
Jessica is a credit to Lakeland Automall
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/31/2017 05:34 AM

Thank you for your rating and review. Jessica is a great asset to our team and valuable to every customer.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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