SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Verified Customer
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
there great
always do a great job
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2016 11:22 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JS
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Jeffrey S.
Lakeland, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy, competent and convenient.
Easy to schedule service, friendly and professional staff, and the car was delivered on time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2016 06:42 AM

Thank you for your rating and review. We truly appreciate your business and thank you again for taking the time to write a review.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RF
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Robert F.
Polk City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean, coffee and doughnuts.
All employees involved with me were very friendly. Only suggestion I have is to have more magazine assortment available in waiting room.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2016 01:05 PM

Thank you for your rating and review. We can certainly have more reading material in the waiting ares; typically we have the daily newspapers and several magazines that sometimes disappear - we will make sure our Service Manager checks them every day to make sure there is enough variety for all.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
terrible customer service
When we first bought our car everyone at hyundai was great, now the service has gotten worse. Instead of fixing a faulty steering wheel, the manager just wants to blame the customer for the issue, that way it isn't covered under warranty. ...of course
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/10/2016 11:21 AM

Thank you for your rating and review. We understand your concern and that Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) has already reached out to you with a tentative appointment to solve your problem. Please accept our apologies and that we never want a customer to leave unhappy for any reason. We hope to resolve your issue soon. If we can do anything, don't hesitate to ask... were here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DP
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Deborah P.
Dade City, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
They go out of their way to make things right. Polite courteous and friendly. Great place to get your car serviced
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/09/2016 05:42 AM

Thank you for your rating and review. We try to make sure that every customer feels like they are the only customer is service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very easy to make apptment
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/08/2016 11:19 AM

Thank you for your rating and review. We're glad we could fit to your schedule; we look forward to seeing yo in the future. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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Jennifer H.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jenlee
Low pressure and friendliness
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/08/2016 11:20 AM

Thank you for your rating and review. We always want every customer to feel comfortable and that Lakeland Hyundai Service is a place you can feel good about. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JC
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Jay C.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Cleanliness, friendly staff, and quick service
Great overall experience
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/08/2016 11:22 AM

Thank you for your rating and review. We will certainly let our team leaders and managers know of your reviews of Samantha and Kevin - they do a great job!  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Mulberry, FL
2014 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
timely and cost effective.
good completion time and no pressure to do a bunch of unnecessary items.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/04/2016 09:49 AM

Thank you for your rating and review. We always try to make every appointment as easy, fast and cost effective as possible. We are glad we could meet your expectations and look forward to seeing you on your next visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Customer
My service writer - Samantha Giddens - is always very helpful and cherry. Makes the process easy and I can set an appt. for the next regular service and just put it on my calendar.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/03/2016 11:47 AM

Thank you for your rating and review. Such a great testimonial of your recent visit with Samantha and scheduling your appointment. Thank you again. If we can do anything, please don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Auburndale, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, fast service
Car had hand prints all over the window. They forgot to fix the headlight... Car still had patches of dirt on it BUT the service was fast, they were friendly and I had my car back in a little over an hour.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/02/2016 11:29 AM

Thank you for your rating and review. We apologize for your inconvenience and believe Lakeland Hyundai Service Manager has already been able to reach out to you personally. We strive to have every vehicle returned to the owner in better condition that when they brought it to us; unfortunately that is not always instilled in the newest members of our staff. Again we apologize and hope we can resolve your issues and provide you with exceptional service upon your next visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RG
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Ruffin G.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
No Hassle Warranty Repair
Made a phone call and was able to get in quickly. Warranty repair was completed quickly and efficiently.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/02/2016 11:07 AM

Thank you for your rating and review. We glad we could handle your warranty repair quickly and to your expectations.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

GS
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Gary S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair work
Everyone was great to work with and the job was very well done.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/02/2016 11:09 AM

Thank you for your rating and review. Our staff appreciates your business and always strive to provide the best service every time.  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

CW
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Charles W.
Winter Haven, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and helpful.
Friendly and helpful..
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/03/2016 11:51 AM

Thank you for your rating and review. We hope we are friendly and helpful every time. If we can do anything, please don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RB
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Roberta B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very happy with service at Lakeland Hyundai. Customer Service is great! And, comfortable waiting room for customers.
Excellent customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/28/2016 09:26 AM

Thank you for your rating and review. We know that the service department is probably not on the top pf the list of any customer, so providing great service in a clean and comfortable atmosphere is always a help. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine recall
Okay
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/27/2016 06:14 AM

Thank you for your rating and review. We have alerted Lakeland Hyundai Service Manager Chris Haggstrom about your concern and he will be reaching out to you (his direct line is: 863-577-5122). We apologize for any inconvenience and problems you have encountered and hope we can resolve your issue soon. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AF
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Angela F.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Grat service
Everyone is pleasant and the car is lean and vacuumed when you get it back!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/27/2016 07:15 AM

Thank you for your rating and review. We're glad you liked your experience and we hope to see you again on your next service visit.  If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DD
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Diana D.
Bartow, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service.
They Do A decent job.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/27/2016 08:04 AM

Thank you for your rating and review. We're sorry we did not meet your expectations and complete services that are part of routine scheduled maintenance. We are working closely with our teams to make sure every procedure is completed and completed in a timely manner.

We believe Chris Haggstrom, Lakeland Hyundai Service Manager has been in contact with you (his direct number is 863-577-5122) and has offered to replace your frame. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DW
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Debra W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great experience
Never have had a bad experience...recommended to anyone.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/22/2016 02:01 PM

Thank you for your rating and review. It's great to hear that we continue to meet and exceed your expectations. If we can do anything, don't hesitate to ask... we're her to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DF
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Danielle F.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is made to feel special at this place
Wonderful people, wonderful service. Great results
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/22/2016 02:01 PM

Thank you for your rating and review. We want every customer to feel special when they come to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're her to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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