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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,584 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.7
ReScore Average
95
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403

Affiliations

ASE
Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,584 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews


SJ
SHERYL J.
This review is currently pending verification from the business.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2025
verified customerVerified Customer
10
My experience with Rick's Auto Service
I took my Honda CRV to Rick's this week,I was sure I had a serious problem. They kept my car for two days because I was insistant something was wrong. As it turned out,because I rarely drive and my car sets in the garage most of the time,all I needed tocdo was use Non Ethynol gas. I did that my car is running perfect. I so appreciate the honesty of this place,they could have told me anything and I would havexsaid fix it. So a great big thank you to Jim and Rick. As I am a widow and elderly, let's face it, we are what they call easy targets for dishonest people. I am local in Sevierville, but,I would recommend Rick's Auto to anyone!

JS
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Janet S.
Sevierville, TN
This review is currently pending verification from the business.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
10
Ditto all the 5-star reviews!
It's me again! I brought my car in to Rick's Wed. 25th after having car trouble on Chapman Hwy. Left it at 6 pm after closing & key in drop box. Rick called me next morning & by that afternoon it was fixed! I can't say enough about their service...it's the best ever! I'm a female so of course I don't have a lot of auto expertise & so grateful to them for being people I can TRUST! Rick is a very honest man and fair in his pricing. Thank you, Rick's Service Center, once again for helping me out!

GT
GARY T.
This review is currently pending verification from the business.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2025
verified customerVerified Customer
1
Computer scan fee
When I made the appointment in person, I told the service writer I had already had a scan done, got a code, and knew that it needed a wheel position sensor. He told me they wouldn't acknowledge that, and charged me 125.00 for doing anoher scan, which I know takes ten or fifteen minutes. I probably won't be back.

HS
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Heather S.
St. Louis Park, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2021
Not great at all
Well considering I had to get a jew motor in my car abs the fact they didn’t change my spark plugs after they changed the coil soo great job on paying strips not
Not Recommended
Rick B. from Rick's Service Center responded on 05/10/2021 05:26 AM

I'm not sure what happened but it looked like a year ago we worked on your vehicle and you don't have to replace the spark plug if you replace the coil unless the coil arced and burned the spark which would cause the vehicle to misfire until the spark plug was replaced. When the vehicle left here it was running fine and did not rest any misfire codes. 


This review violates the SureCritic Review Policy.

DP
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DOTTIE P.
Sevierville, TN
This review violates the SureCritic Review Policy.

DF
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dave f.
Sevierville, TN
This review violates the SureCritic Review Policy.

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