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STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(677 reviews)
81

Verified Customer
Murrieta, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They do a great job
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:12 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

KJ
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Kristopher J.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
They go the extra mile when it comes to their Hyundai guests! Thank you again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:11 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

RM
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Richard M.
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super
Yes great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/06/2019 08:10 AM

Thank you for the great review. We are happy to have you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast efficient service
Very hard to get a weekend appt unless you book it a few weeks in advance. Booked a 7am appt for a Friday as I needed service done before an upcoming trip. Was done in less than an hour. Love the fact that use Uber when you need a ride instead of having to take a shuttle with many other customers.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:54 AM

Thank you so much for the great 5 star review. We appreciate your business. Hope to see you for any future needed service.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CW
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Carey W.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I had to bring my car in due to a warranty issue in the later afternoon and they were about to close. Steve was awesome to get me right in and out the next day at a very reasonable time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2019 07:43 AM

Thank you for being a customer of Temecula Hyundai. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JC
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Jeanette C.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Once again great service from the team at Temecula Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/18/2019 07:51 AM

Thank you so very much for the great survey. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JM
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Jereome M.
Winchester, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience.
Friendly, courteous staff. Comfortable waiting area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2019 08:11 AM

Thank you or the positive review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and convenient near by
Always friendly and close by
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/17/2019 08:10 AM

Thank you or the positive review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

GM
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Gerald M.
Menifee, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customerVerified Customer
Category: Service
Great customer service
The customer service and management is outstanding.
Recommended
Employees worked with

GM
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Gerald M.
Menifee, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customerVerified Customer
Category: Service
Great customer service
The customer service and management is outstanding.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2019
Service Type: Maintenance
Category: Service
Service Department needs to call for recommendations
Call with recommendations
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/09/2019 10:13 AM

Mr. Munch, 

I tried to call you to go over some paperwork and I left a message. Please feel free to contact me or I will call you later this afternoon. We had made a mistake on the Multi point inspections and I wanted to go over some details with you. I hope to hear from you soon. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2019 07:50 AM

Thank you very much for the great survey response. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
CARLOS V., Service Manager from Temecula Hyundai responded on 04/16/2019 11:07 AM

Thank you again for the re-score. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

RF
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Roland F.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Integrity triumphs revenue
Refreshing to see a service department that prides itself on recommending valid maintenance with customers safety paramount as well as preserving the longevity of a customers 2nd highest investment!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:35 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PC
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Philip C.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and dependable service
I had a lot of trouble with my brake lights and the service center really helped me out. I thought I tried everything to fix it but it turned out it was a electrical wiring issue that blew out some fuses.

Now I have my brake lights in perfect working order.

Thanks Temecula Hyundai!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:35 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MK
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Martin K.
Fallbrook, CA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The staff is friendly and helpful
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:26 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

GL
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Gordon L.
Aguanga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast processing
Scheduled for 2 hours and done in 41 minutes.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:25 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JC
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Jane C.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Whenever I go to Temecula Hyundai and get Steve Enriquez I'm never disappointed. He gives incredible customer service and makes you feel secure in the fact that everything is taken care of.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:24 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service !!
Great coffee! Fast service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:20 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AB
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Allison B.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A.Bell
Service was excellent.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:33 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DK
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Douglas K.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Just a no hassle experience. Appreciated.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:33 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AH
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Anthony H.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
A++++
Thanks Steve for going the extra mile to help me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:32 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/22/2019 07:31 AM

Thank you for the positive response. We are happy to be the service department that takes care of your vehicle. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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