BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(442 reviews)
77

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Category: Service
Oil change and checkup
As always - easy check in, great communication, great review of "health" of truck. Only challenge was that I need TWO visits to fix an oil leak - one to diagnose and a second to fix. That doesn't sound reasonable especially traveling from St. Maries. Hopefully I can resolve this when I call to schedule.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/06/2024 07:01 AM

We appreciate you sharing your experience with us, William! It's great to hear that the check-in process and communication hit the mark. We understand that it’s not ideal to make multiple trips, especially when coming from St. Maries. We certainly want to make this as smooth as possible for you. Your feedback is invaluable, and we’ll do our best to ensure your next visit is more efficient. We're happy to hear that our team took good care of you. Thanks for being part of the Mike White Ford family!

Employees worked with

RH
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ROGER H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
9
Category: Service
Service was done promptly.
Service was done promptly and the people were very curious.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/05/2024 07:39 PM

Thanks, Roger! We appreciate hearing that your service was handled promptly and that our team made a good impression! It's always nice to know our efforts to mix professionalism with courtesy are hitting the mark. If you need anything else, just give us a shout. We're here to help!

Employees worked with

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Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
General Service
Able to get an appointment quickly. Friendly Service Writers. Good Experience all the way around.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/02/2024 07:45 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you were able to get an appointment swiftly and that our service writers made a positive impression. We aim for a smooth experience from start to finish—like a well-oiled Ford engine! Thank you for choosing us; we look forward to keeping your vehicle in top shape.

Employees worked with

Verified Customer
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
7
Category: Service
Always good service, but questions
Preventative maintenance service and tire rotation completed in a timely manner. Staff was courteous and informative about service needs. Service tech noted oil pan leak detected. However, previous service there was no leak detected or noted. Owner rechecked for leak for 2 days after service. No leak detected or found, question validity of oil pan leak.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/29/2024 02:55 PM

Thanks for the great review! We always aim to be super thorough with vehicle inspections, which is why our tech flagged that potential oil pan leak. We know it might seem like overkill, but we'd rather catch something early than miss a potential issue. Manny our service manager has already touched base with you about this, and we appreciate your understanding. Always happy to keep your car running smoothly and safely, and we're glad you had a good experience with us!

Employees worked with

JW
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JACKSON W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Category: Service
Exceptional Service
Brought my truck in for a routine service. The customer service was great and Brent explained what would be done, did a quick walk around the vehicle with me, and got my truck back to me in a timely manner. Once service was completed, he let me know of some upcoming maintenance I'll need to take care of which I appreciate so I can plan for the financial cost ahead of time. Overall it was great service and I will continue using Mike White for service on my pickup.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/21/2024 03:17 PM

We appreciate your feedback, Jackson, and are glad to hear about your positive experience with our service team! It sounds like Brent made quite the impression with his thorough explanation and speedy service—definitely a win-win for both you and your truck. Planning for maintenance costs ahead of time is a smart move, guaranteed to keep you on the road for years to come! We look forward to being your go-to for all things pickup-related in the future. Safe travels on the road ahead!

Employees worked with

GA
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GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Category: Service
Had the "works" done plus a few other items i wanted checked.
I don't do google or Facebook to write reviews. As always the appointment went well. Everything was completed in the schedule time. I was told about the mobile service and might try it next time. The waiting area is very comfortable while service is being done.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/16/2024 08:03 AM

It's fantastic to hear that your appointment went off without a hitch, George! We aim for a smooth experience, and it sounds like we hit the mark this time. Our mobile service really is the cherry on top; if you try it, you might just find it to be the ultimate in convenience. We're glad to know you found our waiting area comfortable—sometimes a little relaxation is just what the mechanic ordered. Looking forward to your next visit!

Employees worked with

JW
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JOHN W.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2024
verified customerVerified Customer
8
Category: Service
Service scheduling was easy
I scheduled my truck in for regular routine maintenance which was performed well but took much longer than promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/13/2024 08:47 AM

Thank you for sharing your experience with us, John. We're glad to hear that the maintenance on your truck was performed well, but we apologize for the extra time it took. We totally understand how valuable your time is—waiting around when you have other things to do is not ideal. We are always looking to improve our efficiency, and your feedback helps us in that effort. If there's anything else we can assist you with in the future, just let us know. We look forward to seeing you again and earning that fifth star!

Employees worked with

BC
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BELINDA C.
Colbert, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent timely service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/02/2024 07:53 PM

We're glad to hear that you enjoyed our excellent and timely service, Belinda! We strive to make sure every visit is as smooth as a well-oiled engine. If you ever need anything in the future, we're just a pit stop away. Safe travels!

Employees worked with

MM
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MOLLY M.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Category: Service
Grade A service from a grade A team
Thankful for the service team at Mike White, I had the pleasure of working with Manny and Brent, and from the start they made sure I was safe driving my car to the dealership( tires)
They got me in right away, and also made sure I made it to work on time. They kept me informed on my service, and got it done for me faster than I expected. I can’t recommend them enough. Thank you Manny and Brent. You made a scary and stressful situation easy.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/31/2024 11:03 AM

Thanks, Molly! We're glad to hear that you had such a positive experience with Manny and Brent! It sounds like they really went above and beyond to keep you safe and on schedule, which is no small feat in the tire department. We strive to make those stressful situations a bit more manageable, and it’s great to know our service team rose to the occasion. Your recommendation means a lot to us, and we hope to keep providing you with exceptional service in the future—minus the tire troubles, of course!

Employees worked with

DH
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DALLAS H.
Plummer, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2024
verified customerVerified Customer
6
Category: Service
Oil change
Good service fast turnaround
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/31/2024 09:27 AM

Thanks for the review, Dallas! We're glad to hear you had a positive experience with our service and enjoyed the quick turnaround. It's always nice when things don't take so long they hold up your day. If there's anything we can do to bump that star rating to a full five, just let us know! We’re here to help.

Employees worked with

JN
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JANICE N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Category: Service
Quick, reliable, great service
Picked my car up on time, called with a short list of things that needed to be done, gave me a fair price, did a great job as always, and delivered a clean and safe car back to my garage.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/23/2024 03:52 PM

We appreciate you taking the time to share your experience, Janice! We're delighted to hear that your car was returned in top shape and that our team communicated clearly about what needed attention. It sounds like we nailed the formula: quality work plus a sprinkle of customer service magic. Rest assured, we’ll keep the polishing cloths handy for your next visit!

Employees worked with

AM
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ALAN M.
Hauser, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Category: Service
First Service
This was the first service with my new 2024 F350 SuperDuty. Appointment was easy to make. Brent was my service agent, meet with me and discussed some minor issues. He addressed everything I had issues with. Service was completed in about 40 minutes. Great service in a timely manner. Thank you
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/22/2024 03:19 PM

We appreciate you taking the time to share your experience with us, Alan! It's great to hear that your first service on the powerful 2024 F350 SuperDuty went so smoothly. Our team loves getting to the nitty-gritty of minor issues, and it sounds like Brent did a fantastic job addressing your concerns. Forty minutes for service – that’s quicker than a coffee break! If you have any other questions or need assistance in the future, just let us know. We’re here to help keep your SuperDuty in top shape!

Employees worked with

MH
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MARTIN H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
10
Category: Service
Regular maintenance
As usual, service was done well and well within time they promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/08/2024 04:36 PM

We appreciate your feedback, Martin, and are glad to hear you enjoyed a swift and efficient service experience. It's great when things go according to plan—like a well-oiled machine! We look forward to keeping that momentum going on your next visit.

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
10
Category: Service
Great as always!
On time, and done right. My go to for all 3 of our Fords.
Employees worked with

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Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
verified customerVerified Customer
8
Category: Service
Quick And Easy Oil Change
Had my car in there a few times now. Each time been treated well by the staff and taken care of really well.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/30/2024 12:49 PM

We appreciate you sharing your positive experiences with us. It's always great to hear that our staff is providing the kind of care that would make even the family car feel right at home. If your car keeps coming in for visits, we must be doing something right! Please let us know if there's anything else we can do for you in the future.

Employees worked with

RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Category: Service
oil change/tire rotation
professional, on time
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2024 07:53 PM

We appreciate your feedback, Richard! Professionalism and efficiency are two things we aim for—after all, no one likes waiting around when they could be on the road enjoying their ride. We're glad to know we hit the mark for you! If there's anything else we can do to keep that engine running smoothly, just let us know.

Employees worked with

DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Category: Service
F350 Service - Outstanding as Usual
Mike White Ford of CDA does an awesome job. Bought this truck new in 2020 and they have done all the service. In and out on time, great job communicating and friendly service. Thanks Mike White Ford for being a trusted business.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2024 12:51 PM

We appreciate your fantastic feedback, David! It's great to hear that you've had a smooth ride with us since 2020. We're particularly pleased to know that our service team has been both timely and communicative—because a happy truck translates to a happy driver. We look forward to keeping your truck in tip-top shape and being the go-to place for your automotive needs. Here's to many more miles ahead!

Employees worked with

DB
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DEBORAH B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
10
Category: Service
Service
Very attentive and pleasant staff!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/24/2024 07:55 PM

We truly appreciate your feedback about our team, Deborah! It’s always great to hear when our commitment to attentiveness and pleasant service hits the mark. We strive to make every visit a positive experience, and we're delighted to know we succeeded with yours. Here’s to more pleasant interactions in the future!

Employees worked with

MC
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MIKE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
9
Category: Service
Very nice experience
I had the oil changed and tires rotated on my old F150. The showroom was very comfortable and the staff was friendly and helpful. I recommend Mike White Ford.

MC
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/21/2024 08:26 PM

We're glad to hear that your oil change and tire rotation went smoothly, Mike! It's great to know our showroom provided a comfortable atmosphere while our staff made you feel at home. Your recommendation means a lot to us, and we always strive to keep things running smoothly—kind of like a well-oiled machine, or should we say, well-oiled F150? We appreciate your business!

Employees worked with

Verified Customer
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Category: Service
Always the same good service
I have never had a bad experience and dealing with the service department at Mike White Ford. You’re always met with friendly service people and always ready to take care of your needs. They have an excellent service department.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/21/2024 04:13 PM

It's fantastic to hear that your experiences with our service department have been so positive. We aim to make every visit as smooth as a freshly paved road. Your kind words about our friendly team are sincerely appreciated; it's great to know they’re hitting the mark. If there’s ever anything more we can do for you, just let us know—we're always ready to serve!

Employees worked with
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