BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(436 reviews)
77

JW
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JOHN W.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2024
verified customerVerified Customer
8
Category: Service
Service scheduling was easy
I scheduled my truck in for regular routine maintenance which was performed well but took much longer than promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/13/2024 08:47 AM

Thank you for sharing your experience with us, John. We're glad to hear that the maintenance on your truck was performed well, but we apologize for the extra time it took. We totally understand how valuable your time is—waiting around when you have other things to do is not ideal. We are always looking to improve our efficiency, and your feedback helps us in that effort. If there's anything else we can assist you with in the future, just let us know. We look forward to seeing you again and earning that fifth star!

Employees worked with

BC
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BELINDA C.
Colbert, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent timely service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/02/2024 07:53 PM

We're glad to hear that you enjoyed our excellent and timely service, Belinda! We strive to make sure every visit is as smooth as a well-oiled engine. If you ever need anything in the future, we're just a pit stop away. Safe travels!

Employees worked with

MM
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MOLLY M.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Category: Service
Grade A service from a grade A team
Thankful for the service team at Mike White, I had the pleasure of working with Manny and Brent, and from the start they made sure I was safe driving my car to the dealership( tires)
They got me in right away, and also made sure I made it to work on time. They kept me informed on my service, and got it done for me faster than I expected. I can’t recommend them enough. Thank you Manny and Brent. You made a scary and stressful situation easy.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/31/2024 11:03 AM

Thanks, Molly! We're glad to hear that you had such a positive experience with Manny and Brent! It sounds like they really went above and beyond to keep you safe and on schedule, which is no small feat in the tire department. We strive to make those stressful situations a bit more manageable, and it’s great to know our service team rose to the occasion. Your recommendation means a lot to us, and we hope to keep providing you with exceptional service in the future—minus the tire troubles, of course!

Employees worked with

DH
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DALLAS H.
Plummer, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2024
verified customerVerified Customer
6
Category: Service
Oil change
Good service fast turnaround
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/31/2024 09:27 AM

Thanks for the review, Dallas! We're glad to hear you had a positive experience with our service and enjoyed the quick turnaround. It's always nice when things don't take so long they hold up your day. If there's anything we can do to bump that star rating to a full five, just let us know! We’re here to help.

Employees worked with

JN
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JANICE N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Category: Service
Quick, reliable, great service
Picked my car up on time, called with a short list of things that needed to be done, gave me a fair price, did a great job as always, and delivered a clean and safe car back to my garage.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/23/2024 03:52 PM

We appreciate you taking the time to share your experience, Janice! We're delighted to hear that your car was returned in top shape and that our team communicated clearly about what needed attention. It sounds like we nailed the formula: quality work plus a sprinkle of customer service magic. Rest assured, we’ll keep the polishing cloths handy for your next visit!

Employees worked with

AM
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ALAN M.
Hauser, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Category: Service
First Service
This was the first service with my new 2024 F350 SuperDuty. Appointment was easy to make. Brent was my service agent, meet with me and discussed some minor issues. He addressed everything I had issues with. Service was completed in about 40 minutes. Great service in a timely manner. Thank you
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/22/2024 03:19 PM

We appreciate you taking the time to share your experience with us, Alan! It's great to hear that your first service on the powerful 2024 F350 SuperDuty went so smoothly. Our team loves getting to the nitty-gritty of minor issues, and it sounds like Brent did a fantastic job addressing your concerns. Forty minutes for service – that’s quicker than a coffee break! If you have any other questions or need assistance in the future, just let us know. We’re here to help keep your SuperDuty in top shape!

Employees worked with

MH
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MARTIN H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
10
Category: Service
Regular maintenance
As usual, service was done well and well within time they promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/08/2024 04:36 PM

We appreciate your feedback, Martin, and are glad to hear you enjoyed a swift and efficient service experience. It's great when things go according to plan—like a well-oiled machine! We look forward to keeping that momentum going on your next visit.

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
10
Category: Service
Great as always!
On time, and done right. My go to for all 3 of our Fords.
Employees worked with

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Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
verified customerVerified Customer
8
Category: Service
Quick And Easy Oil Change
Had my car in there a few times now. Each time been treated well by the staff and taken care of really well.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/30/2024 12:49 PM

We appreciate you sharing your positive experiences with us. It's always great to hear that our staff is providing the kind of care that would make even the family car feel right at home. If your car keeps coming in for visits, we must be doing something right! Please let us know if there's anything else we can do for you in the future.

Employees worked with

RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Category: Service
oil change/tire rotation
professional, on time
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2024 07:53 PM

We appreciate your feedback, Richard! Professionalism and efficiency are two things we aim for—after all, no one likes waiting around when they could be on the road enjoying their ride. We're glad to know we hit the mark for you! If there's anything else we can do to keep that engine running smoothly, just let us know.

Employees worked with

DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Category: Service
F350 Service - Outstanding as Usual
Mike White Ford of CDA does an awesome job. Bought this truck new in 2020 and they have done all the service. In and out on time, great job communicating and friendly service. Thanks Mike White Ford for being a trusted business.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2024 12:51 PM

We appreciate your fantastic feedback, David! It's great to hear that you've had a smooth ride with us since 2020. We're particularly pleased to know that our service team has been both timely and communicative—because a happy truck translates to a happy driver. We look forward to keeping your truck in tip-top shape and being the go-to place for your automotive needs. Here's to many more miles ahead!

Employees worked with

DB
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DEBORAH B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
10
Category: Service
Service
Very attentive and pleasant staff!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/24/2024 07:55 PM

We truly appreciate your feedback about our team, Deborah! It’s always great to hear when our commitment to attentiveness and pleasant service hits the mark. We strive to make every visit a positive experience, and we're delighted to know we succeeded with yours. Here’s to more pleasant interactions in the future!

Employees worked with

MC
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MIKE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
9
Category: Service
Very nice experience
I had the oil changed and tires rotated on my old F150. The showroom was very comfortable and the staff was friendly and helpful. I recommend Mike White Ford.

MC
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/21/2024 08:26 PM

We're glad to hear that your oil change and tire rotation went smoothly, Mike! It's great to know our showroom provided a comfortable atmosphere while our staff made you feel at home. Your recommendation means a lot to us, and we always strive to keep things running smoothly—kind of like a well-oiled machine, or should we say, well-oiled F150? We appreciate your business!

Employees worked with

Verified Customer
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Category: Service
Always the same good service
I have never had a bad experience and dealing with the service department at Mike White Ford. You’re always met with friendly service people and always ready to take care of your needs. They have an excellent service department.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/21/2024 04:13 PM

It's fantastic to hear that your experiences with our service department have been so positive. We aim to make every visit as smooth as a freshly paved road. Your kind words about our friendly team are sincerely appreciated; it's great to know they’re hitting the mark. If there’s ever anything more we can do for you, just let us know—we're always ready to serve!

Employees worked with

Verified Customer
Saint Maries, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Category: Service
F350 Service
Had an appointment they got me right in got me finished up in a timely manner and I was able to leave to continue my day very courteous employees very nice waiting room area with amenities
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/20/2024 03:42 PM

We appreciate you taking the time to share your experience! It sounds like you had a smooth visit, which is always the goal around here. With our courteous team and a waiting room that almost makes you want to stay a little longer, we strive to keep things efficient and comfortable for our customers. We're glad we could help you get back to your day happily and quickly!

Employees worked with

NM
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NICK M.
Dalton Gardens, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2024
verified customerVerified Customer
8
Category: Service
Quality work, communication issues?
I called a week ahead to make an oil change appointment for my truck, but the service department seemed to have lost the appointment on the day I came in for the oil change. I immediately rescheduled for the following week there at the service counter and asked if there was a way to receive confirmation of appointment to avoid the issue in the future. I was told I would get a text confirmation, but never did. I called the morning of my new appointment to confirm time and dropped my vehicle off early in hopes of a quick oil change. The tech did get the oil change completed quickly, but also said he called me to let me know work was completed, but I never received the call and did not have a missed call. I confirmed my phone number was correct on my invoice, so I can't really explain why they are unable to send me communication through text or phone. But they did a great job, it was just frustrating to reschedule.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/19/2024 12:28 PM

We appreciate your feedback, Nick, and can totally understand how frustrating it must have been to deal with the appointment mix-up. We’re glad to hear the oil change itself was done quickly and effectively, but we sincerely apologize for the communication hiccups. We strive to make our services as convenient for you as possible. We appreciate you bringing this to our attention and will certainly look into what went wrong with those confirmations. If you have any further concerns or suggestions, we’re all ears. Your experience helps us improve, and we’d love to make sure your next visit goes off without a hitch.

Employees worked with

DS
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DEWAYNE S.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
verified customerVerified Customer
10
Category: Service
Excellent
In early out early great explanation on a complete diagnosis of all items checked. Confident that I can get on the highway and out to my favorite hunting fishing areas with no worries that my Ford F-150 will get me there safely and back home again. Thanks for your excellent service again.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/16/2024 04:36 PM

We're glad to hear that you had such a positive experience with us! It's great to know that our team was able to provide a thorough diagnosis so you can hit the highway with confidence—especially when heading out to those prized hunting and fishing spots. Your Ford F-150 is in good hands, and we're here to ensure it stays ready for your next adventure. Safe travels, and may you catch plenty of fish and stories to tell!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
9
Category: Service
Oil change, tire rotation
The service has always been good so far. The service reps are polite and efficient and the mechanics quickly complete the job. I haven’t had any trouble with my F150 but when the inevitable happens, I’m sure Mike White Ford will make the repairs with no problem.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/13/2024 07:47 PM

We appreciate you taking the time to share your positive experience with us. It sounds like you've found a reliable pit stop for your F150, and we’re glad our team of polite service reps and speedy mechanics have made a lasting impression. When the day comes that your truck needs a little TLC, rest assured we'll be ready to roll up our sleeves and get it back in tip-top shape. Your trust means a lot to us!

Employees worked with

PL
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PATRICK L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Category: Service
Excellent, courteous staff, good job.
Routine service King Ranch Expedition. Service thorough. Staff courteous, reviewed findings. Asked if anything of concern or we wanted addressed. Very good job.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/12/2024 11:19 AM

Thanks, Patrick! We're excited to hear that your King Ranch Expedition received such thorough care during its routine service! It's always our aim to keep both the vehicles and their owners in tip-top shape. Our team loves making sure you know exactly what's going on, and it sounds like they hit the mark this time. If your Expedition could talk, we'd like to think it would be singing praises too! Your satisfaction means a lot to us, and we look forward to keeping you and your ride happy on the road.

Employees worked with

GJ
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GERALD J.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2024
verified customerVerified Customer
10
Category: Service
Xx
Comments are good
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/08/2024 05:14 PM

We appreciate your feedback on our service—it's great to know we hit the mark! If there’s anything else we can do for you, give us a call!

Employees worked with
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