BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(442 reviews)
77

LB
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LOUANN B.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Category: Service
Routine service
I regularly have my routine service like oil change and tire rotation completed by Mike White Ford. The service is completed in a timely manner. I'm advised of the condition of items with the vehicle. They do a good job at Mike White Ford
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/01/2024 09:30 AM

Hi, LouAnn! We greatly appreciate your continued trust in our service department, where we always aim to provide efficient and transparent maintenance for your vehicle. Thank you for choosing Mike White Ford for your routine service needs. We're glad to hear that our team took good care of you, and we look forward to serving you again in the future.

Employees worked with

Verified Customer
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Category: Service
Good work and solid communication
The Team did a great job. Communication and follow up is exceptional.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/01/2024 08:40 AM

We're thrilled to hear that our team delivered exceptional communication and follow-up during your visit. We're dedicated to keeping our customers informed every step of the way. Thank you for taking the time to share your positive experience!

Employees worked with

KH
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KIRK H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Category: Service
Fast, thorough
Service guy's got me taken care of promptly and the sales guys were always friendly and courteous seeing if I would like to upgrade to a new F-150...Not just yet.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/29/2024 04:22 PM

We're delighted to hear about your positive experience with our service team, Kirk! It's great to know that you received prompt and efficient care. Our sales team takes pride in their friendly, no-pressure approach. When the time comes for that F-150 upgrade, we'll be here to assist you. Thanks for choosing us and taking the time to share your feedback!

Employees worked with

CS
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CARLA S.
Smelterville, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2024
verified customerVerified Customer
3
Category: Service
Carla Shaw
My tire sensors were not reset after tire rotation. Tires were out of ballance and car shaking at highway speed. I will not go back, at least not on a weekend.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/23/2024 02:48 PM

Thank you for taking the time to speak with Cole. We value your time and look forward to resolving your concerns shortly. We appreciate your business, Carla!

Employees worked with

LN
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LINDA N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
verified customerVerified Customer
10
Category: Service
Very friendly and honest I love the service I get. Always helpful.
Every time I go to Mike White Ford service department, I am greeted with friendly service. I get the best of care. My car gets fixed very well. I recommend them to anyone.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/21/2024 12:42 PM

Hi, Linda! We're delighted to hear about your positive experience at Mike White Ford! Providing friendly service and top-notch care for your car are our top priorities, and we're thrilled to receive your recommendation. Thank you for choosing us, and we look forward to serving you again in the future!

Employees worked with

MM
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MARK M.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2024
verified customerVerified Customer
4
Category: Service
Very disappointing
I had an 11:30 appointment for an oil change on July 15. After 2 hours, the service writer came to me to inform me my vehicle needed an air filter change, a cabin filter change, the rear window wiper change and new lug nuts. Why would a 2017 vehicle need new lug nuts? He said the (outside) were becoming stripped. I told him that since 2020, your dealership is the only people to service this vehicle. The only reason the outside of a lug nut would be stripped is because either the socket to remove them was too big or it was warn. I had never been told they were stripped prior to this service. I approved the replacement of both of the filters. It was another hour before it was done. As I paid, the service writer told me he discounted the oil change (from $69 to $39) because it had taken so long, after I paid, I saw that I paid full price. I was told my vehicle was right outside but a complete tour of your parking lot proved that incorrect. The service writer sent someone else out to find it. It had been parked in an area on the other side of the building. When I got into my car, the technician left the front passenger seat filthy. I'm not one to complain but this experience was one that has me rethinking my future business with your dealership, service or purchasing a new vehicle. My previous experiences had always been 5/5 stars.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/24/2024 09:52 AM

Hi, Mark - We are so grateful that we had the chance to speak with Karen and discuss the situation. We always strive for a 5 star experience and we appreciate when we are told about areas of opportunity for improvement. You are valued guests and we hope to have the opportunity to serve you again in the future.

Employees worked with

TG
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THOMAS G.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
3
Category: Service
Communication
I dropped the truck off at 8:30 as per schedule and was told the work would take a couple of hours. It wasn’t done until 4:30. If I was aware it was going to take this long I would have rented a car. My whole day was a mess, because of the lack of communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/23/2024 02:02 PM

Thank you for taking the time to speak with Cole P. about your service concerns. Please reach out should you have any future questions. We appreciate your business!

Employees worked with

RW
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ROGER W.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
9
Category: Service
Took longer
I was told it would take about an hour to change my oil and a service check. I had to meet with Finance for a Warranty so that was good! Took about 15 minutes . I waited in the seating area for over 3 hours. Decided to check on the car and Service apologized and said they were very busy. My car was ready but they didn't come get me.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 11:50 AM

Roger, I apologize for the extended service time. We've had a few system scheduling issues that have caused unexpected delays. We are working to correct those as soon as possible so that your next service will be the normal timeframe you are accustomed to. Thank you for your patience with our techs and advisors and for being such a loyal Mike White Ford customer. See you next time! - Chelsea White

Employees worked with

CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great semi annual servicing
I trust my vehicle maintenance to this dealership. My most recent experience a
Was an oil change and tire rotation. The car did well on a round trip to Butte.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 07:26 AM

Thanks, Curtiss! We're delighted to have earned your trust for your vehicle maintenance needs, and we're pleased to hear that your recent oil change and tire rotation helped ensure a trouble-free journey to Butte! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

WS
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WILLIAM S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Routine Service
Smooth transaction, my service appointment was on time and completed in a timely manner.
Thank you.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:59 PM

We're thrilled to hear about your positive experience with us, William! Providing timely and efficient service is always our goal, and we're glad to hear that your service appointment went smoothly. We appreciate your support and look forward to serving you again in the future.

Employees worked with

HD
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HANNAH D.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great, no complaints!
Great, no complaints!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:52 PM

We're thrilled to hear that you had a great experience with us, Hannah! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with

CR
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CAREY R.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Always a great place to hang out
Right when you pull in the service guys greet you and are friendly and efficient. The waiting room is spacious and comfortable. Coffee and other drinks provided.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:23 PM

We greatly appreciate your positive feedback, Carey! It's fantastic to hear that our service team made you feel welcome with their friendly and efficient assistance. Our goal is to provide a comfortable and inviting environment for our customers, and we're thrilled that you found our waiting room spacious and comfortable. We're pleased that you enjoyed the complimentary coffee and drinks, and we look forward to welcoming you back for your future automotive needs!

Employees worked with

KY
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KATHLEEN Y.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Ec
.y experience with Mike Ford that there is no better car lot to work with. Ienjoy it everytime I go there. They fun and very helpful. Thank you guys
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 04:30 PM

We're thrilled to hear that you had such a positive experience with us, Kathleen! We strive to make every visit enjoyable and helpful, so we're delighted to know that we hit the mark for you. Thank you for the kind words, and we look forward to your next visit with us!

Employees worked with

TJ
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TERI J.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
service/ Mike White
They did the job quickly as promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 04:03 PM

Hi, Teri! We're delighted to hear that our team could provide you with prompt and efficient service. Thank you for choosing us for your automotive needs! We hope to serve you again in the future. 

Employees worked with

JH
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JAMES H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
9
Category: Service
The Works
Excellent job as usual.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 03:47 PM

We're thrilled to hear that you had another excellent experience with us, James! Our team at Mike White Ford of Coeur d'Alene is committed to providing skilled, efficient service to all our customers. Thank you for taking the time to share your feedback, and we look forward to seeing you again in the future!

Employees worked with

RB
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RORY B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
It was a great experience. The guys were professional.
Having them come to my work to do this procedure. What's a huge plus!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 03:08 PM

Thanks, Rory! We're delighted to hear that our mobile service made the experience more convenient for you! Providing exceptional service wherever you are is always our goal. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2024
verified customerVerified Customer
10
Category: Service
Quick service
Reasonably priced for oil change! Was done and completed in a timely manner.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/15/2024 02:32 PM

We're glad to hear that you found our oil change service reasonably priced and completed in a timely manner. It's our goal to provide efficient and affordable maintenance for our customers. We look forward to serving you again in the future for all your automotive needs!

Employees worked with

PL
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PATRICK L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Category: Service
Service Expedition & F-250 truck
Excellent service, courtesy, efficiency, knowledgeable, thorough evaluation with both Expedition F-250 vehicles.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/13/2024 09:59 AM

We're thrilled to hear about your positive experience, Patrick! Providing excellent service and thorough evaluations is what we aim for every time. We're glad we could exceed your expectations, and we appreciate your kind words. If you have any questions or need further assistance, don't hesitate to reach out.

Employees worked with

PL
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PAUL L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Category: Service
Mike White Ford Exceptional Service
This company has very courteous employees . The quality of service was excellent. The techs were honest and efficient. The price was right. This was my first experience with Mike White Ford and I could not be more satisfied.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/02/2024 11:14 AM

We're thrilled to hear about your outstanding experience with us, Paul! Providing top-notch service, honest and efficient technicians, and the right price are our top priorities. We're glad to have made a great first impression, and we hope to continue exceeding your expectations in the future.

Employees worked with

DE
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DOUGLAS E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2024
verified customerVerified Customer
10
Category: Service
Awesome service.
Picked my vehicle up from work and brought it back after service was completed. Allowed me to continue working without disruption.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/31/2024 01:55 PM

Thank you for taking the time to share your experience with us, Douglas! We're thrilled to hear that our vehicle pick-up and drop-off service allowed you to continue working without any disruption. We always strive to make servicing your vehicle as convenient as possible. We appreciate your business and look forward to serving you again in the future.

Employees worked with
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