BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(436 reviews)
77

TG
gravatar
THOMAS G.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
3
Category: Service
Communication
I dropped the truck off at 8:30 as per schedule and was told the work would take a couple of hours. It wasn’t done until 4:30. If I was aware it was going to take this long I would have rented a car. My whole day was a mess, because of the lack of communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/23/2024 02:02 PM

Thank you for taking the time to speak with Cole P. about your service concerns. Please reach out should you have any future questions. We appreciate your business!

Employees worked with

RW
gravatar
ROGER W.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/18/2024
verified customerVerified Customer
9
Category: Service
Took longer
I was told it would take about an hour to change my oil and a service check. I had to meet with Finance for a Warranty so that was good! Took about 15 minutes . I waited in the seating area for over 3 hours. Decided to check on the car and Service apologized and said they were very busy. My car was ready but they didn't come get me.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 11:50 AM

Roger, I apologize for the extended service time. We've had a few system scheduling issues that have caused unexpected delays. We are working to correct those as soon as possible so that your next service will be the normal timeframe you are accustomed to. Thank you for your patience with our techs and advisors and for being such a loyal Mike White Ford customer. See you next time! - Chelsea White

Employees worked with

CE
gravatar
CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great semi annual servicing
I trust my vehicle maintenance to this dealership. My most recent experience a
Was an oil change and tire rotation. The car did well on a round trip to Butte.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 07:26 AM

Thanks, Curtiss! We're delighted to have earned your trust for your vehicle maintenance needs, and we're pleased to hear that your recent oil change and tire rotation helped ensure a trouble-free journey to Butte! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employees worked with

WS
gravatar
WILLIAM S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Routine Service
Smooth transaction, my service appointment was on time and completed in a timely manner.
Thank you.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:59 PM

We're thrilled to hear about your positive experience with us, William! Providing timely and efficient service is always our goal, and we're glad to hear that your service appointment went smoothly. We appreciate your support and look forward to serving you again in the future.

Employees worked with

HD
gravatar
HANNAH D.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great, no complaints!
Great, no complaints!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:52 PM

We're thrilled to hear that you had a great experience with us, Hannah! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. If you ever need anything in the future, don't hesitate to reach out.

Employees worked with

CR
gravatar
CAREY R.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Always a great place to hang out
Right when you pull in the service guys greet you and are friendly and efficient. The waiting room is spacious and comfortable. Coffee and other drinks provided.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:23 PM

We greatly appreciate your positive feedback, Carey! It's fantastic to hear that our service team made you feel welcome with their friendly and efficient assistance. Our goal is to provide a comfortable and inviting environment for our customers, and we're thrilled that you found our waiting room spacious and comfortable. We're pleased that you enjoyed the complimentary coffee and drinks, and we look forward to welcoming you back for your future automotive needs!

Employees worked with

KY
gravatar
KATHLEEN Y.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Ec
.y experience with Mike Ford that there is no better car lot to work with. Ienjoy it everytime I go there. They fun and very helpful. Thank you guys
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 04:30 PM

We're thrilled to hear that you had such a positive experience with us, Kathleen! We strive to make every visit enjoyable and helpful, so we're delighted to know that we hit the mark for you. Thank you for the kind words, and we look forward to your next visit with us!

Employees worked with

TJ
gravatar
TERI J.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
service/ Mike White
They did the job quickly as promised.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 04:03 PM

Hi, Teri! We're delighted to hear that our team could provide you with prompt and efficient service. Thank you for choosing us for your automotive needs! We hope to serve you again in the future. 

Employees worked with

JH
gravatar
JAMES H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
9
Category: Service
The Works
Excellent job as usual.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 03:47 PM

We're thrilled to hear that you had another excellent experience with us, James! Our team at Mike White Ford of Coeur d'Alene is committed to providing skilled, efficient service to all our customers. Thank you for taking the time to share your feedback, and we look forward to seeing you again in the future!

Employees worked with

RB
gravatar
RORY B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
It was a great experience. The guys were professional.
Having them come to my work to do this procedure. What's a huge plus!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 03:08 PM

Thanks, Rory! We're delighted to hear that our mobile service made the experience more convenient for you! Providing exceptional service wherever you are is always our goal. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2024
verified customerVerified Customer
10
Category: Service
Quick service
Reasonably priced for oil change! Was done and completed in a timely manner.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/15/2024 02:32 PM

We're glad to hear that you found our oil change service reasonably priced and completed in a timely manner. It's our goal to provide efficient and affordable maintenance for our customers. We look forward to serving you again in the future for all your automotive needs!

Employees worked with

PL
gravatar
PATRICK L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Category: Service
Service Expedition & F-250 truck
Excellent service, courtesy, efficiency, knowledgeable, thorough evaluation with both Expedition F-250 vehicles.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/13/2024 09:59 AM

We're thrilled to hear about your positive experience, Patrick! Providing excellent service and thorough evaluations is what we aim for every time. We're glad we could exceed your expectations, and we appreciate your kind words. If you have any questions or need further assistance, don't hesitate to reach out.

Employees worked with

PL
gravatar
PAUL L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Category: Service
Mike White Ford Exceptional Service
This company has very courteous employees . The quality of service was excellent. The techs were honest and efficient. The price was right. This was my first experience with Mike White Ford and I could not be more satisfied.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/02/2024 11:14 AM

We're thrilled to hear about your outstanding experience with us, Paul! Providing top-notch service, honest and efficient technicians, and the right price are our top priorities. We're glad to have made a great first impression, and we hope to continue exceeding your expectations in the future.

Employees worked with

DE
gravatar
DOUGLAS E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2024
verified customerVerified Customer
10
Category: Service
Awesome service.
Picked my vehicle up from work and brought it back after service was completed. Allowed me to continue working without disruption.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/31/2024 01:55 PM

Thank you for taking the time to share your experience with us, Douglas! We're thrilled to hear that our vehicle pick-up and drop-off service allowed you to continue working without any disruption. We always strive to make servicing your vehicle as convenient as possible. We appreciate your business and look forward to serving you again in the future.

Employees worked with

DS
gravatar
DON S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2024
verified customerVerified Customer
9
Category: Service
Service
Thank you
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/31/2024 12:14 PM

Don, we appreciate your 5-star review! It's great to hear that you had a positive experience at our dealership. We're thrilled that you were satisfied with our service and hope to see you again in the future. If you have any further feedback or questions, feel free to reach out.

Employees worked with

DR
gravatar
DONALD R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2024
verified customerVerified Customer
10
Category: Service
Great service
Always great service, very nice people in the service dept and they have taken great care of my Bronco
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/29/2024 07:32 PM

Donald, thank you for the fantastic review! We're thrilled to hear that you had a great experience with our service department and that your Bronco is receiving top-notch care. We'll be sure to pass along your kind words to our service team. Looking forward to seeing you and your Bronco again in the future!

Employees worked with

CW
gravatar
CHLOE W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
verified customerVerified Customer
10
Category: Service
Excellent Service!
My experience was excellent! Quick and efficient. The service team is also so kind and knowledgeable. Highly recommend!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/24/2024 10:43 AM

We're thrilled to hear about your excellent experience at Mike White Ford, Chloe! Our team takes pride in providing quick, efficient, and knowledgeable service. Thank you for recommending us. We look forward to welcoming you back in the future!

Employees worked with

JM
gravatar
JIM M.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2024
verified customerVerified Customer
10
Category: Service
Truck Service
Mike White has always been good. Brent took great care of me, communication was great.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/22/2024 04:24 PM

We're thrilled to hear that Brent provided top-notch service and excellent communication during your visit. Thanks for putting your trust in us, and we hope to see you again in the future!

Employees worked with

CS
gravatar
CHARLENE S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2024
verified customerVerified Customer
10
Category: Service
Everything went great!
I was able to get a timely appointment for an oil change. They check everything and everything went great!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/22/2024 09:36 AM

We're glad to hear that your experience at our service center was top-notch, Charlene! Timely appointments and thorough oil changes are what we're all about. Thanks for choosing us for your automotive needs. We look forward to serving you again in the future!

Employees worked with

JL
gravatar
JEAN L.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
verified customerVerified Customer
10
Category: Service
FAST BRAKE WORK
It was stated that upon arriving at about 0800HRS I should be out before noon, but my car being a temperamental "B" (if ya know what I mean) made it difficult for the mechanics to do their job. Hence I did not leave the dealership until about 1430HRS because she wanted to be difficult. Something about a bunch of strange men touching her. I don't know, but I'll have a talk with her about that attitude before her next checkup. :D
Katrina S. from Mike White Ford of Coeur d'Alene responded on 05/20/2024 09:55 PM

We appreciate you taking the time to leave us a review, Jean, and we're glad to hear that you had a positive experience with us despite the unpredictable nature of your "temperamental" car! We understand that car troubles can be frustrating, but we're pleased to hear that our team was able to address the issue and get you back on the road. We look forward to assisting you and your "B" in the future. Safe travels!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.