BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(436 reviews)
77

JO
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JANET O.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Category: Service
Excellent
The service staff was courteous and very efficient
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/24/2025 08:44 AM

We appreciate your feedback and are glad to hear that our service staff made a positive impression. We strive to give every customer excellent service, and we're glad we hit that mark for you. If there's anything else we can do for you in the future, just let us know!

Employees worked with

JW
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JOHN W.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Category: Service
Great service. Cda ford
Fast! Friendly! Great place to get my service needs done.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/23/2025 01:21 PM

Thanks, John! It's fantastic to hear that our team provided great service! We do our best to keep things moving and treat our customers like family. Your satisfaction is our fuel, and we’re glad we could meet your service needs. If you ever need anything else, you know where to find us!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Category: Service
Quick and easy oil change
Oil change was timely. Issues discovered discussed and scheduled.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/22/2025 05:48 PM

We appreciate your feedback! It sounds like your oil change experience was smooth and professional. We're glad we could catch those issues and get them scheduled for you. Keeping you on the road and informed is our goal, and we take pride in doing so efficiently. If you have any other needs or questions, just let us know—your vehicle will thank you!

Employees worked with

JC
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JOHN C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
8
Category: Service
Oil Change
Timely and professional service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/21/2025 05:15 PM

We appreciate your feedback on our timely and professional service, John! It’s great to know that you had a positive experience with us. We certainly strive to make every visit as smooth as a
possible. If there's anything else we can assist you with, don’t hesitate to reach out!

Employees worked with

LS
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LARRY S.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Category: Service
Service
As usual, all went well. Quicker than expected. Always very helpful and professional
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/14/2025 05:18 PM

We appreciate you taking the time to share your experience with us, Larry! It’s great to hear that everything went smoothly and faster than you anticipated. Our team takes pride in being helpful and professional, and it’s reassuring to know we hit the mark. We’ll keep striving to make your visits as efficient as possible, because who doesn’t love getting back to the important things in life—like making sure the coffee pot is full at home!

Employees worked with

SW
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SCOTT W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Category: Service
Very good service.
Very good service. Brent Parker was friendly. Service was quick. I didn't have to wait long at all. Thank you!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/07/2025 12:34 PM

We're delighted to hear about your positive experience with our team, Scott. Quick service is always the goal, so it’s great to know we hit the mark! Brent seems to have made quite the impression – we’ll be sure to give him a virtual high five for his friendly demeanor. Thanks for choosing us, and enjoy the road ahead!

Employees worked with

RD
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Ronald D.
Bayview, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Category: Service
Excellent customer service
Responsive and timely service of it expedition. They continue to exceed expectations.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/17/2024 05:23 PM

Thanks, Ronald! We're glad to hear you experienced responsive and timely service. It's great to know we're hitting the mark and exceeding expectations! We aim to make your vehicle journey as smooth as possible, and it's nice to hear we’re on the right track. Here’s to more successful trips together in the future!

Employees worked with

JH
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JEFFREY H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Category: Service
Great service!!
Excellent service, EVERY TIME!

-keep it up guys, you're awesome!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/12/2024 12:13 PM

It’s fantastic to hear that you consistently enjoy top-notch service, Jeffrey! Our team puts their heart and soul into making sure every experience is a positive one, so your support means a lot. We’ll do everything we can to keep the “awesome” vibe going!

Employees worked with

SB
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STANFORD B.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2024
verified customerVerified Customer
9
Category: Service
Forgot car wash coupon
Oil change went OK and only took an hour, but offer of car wash was not among paperwork. Bummer.
Employees worked with

SR
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SHIRLEY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Category: Service
New tire purchase
I have been a Mike White Ford customer since the purchase of my 2018 Ford Escape. The service is always excellent and the team makes this "old lady" feel well informed about all services needed and performed. Brent Parker was so helpful with my recent visit for the purchase of new tires. It was done in the time he said and I enjoyed the comfort of the showroom while I waited. Thank you, Thank you.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/12/2024 12:16 PM

We appreciate you taking the time to share your experience with us, Shirley! It's fantastic to hear that you've been part of the Mike White Ford family since 2018 – that's quite the journey! We're glad to know you felt informed and comfortable during your recent tire purchase. Brent certainly knows how to keep our customers happy and in the loop; perhaps he has a secret recipe for excellent service. Your kind words motivate us to keep providing the best experience possible. Here’s to many more adventures on the road ahead!

Employees worked with

WH
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WILLIAM H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Category: Service
Mike White Ford is a #10. Every person, every department!
Always The Best.
Brent Parker and the entire service department staff are all wanting to help. When you pull into the service department, at least one person comes to your door instantly... they just care about helping you. Great place!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/12/2024 09:12 AM

We appreciate you taking the time to share your positive experience with us, William! It's fantastic to hear that Brent and the entire service department staff made such a great impression. It's our goal to provide a welcoming atmosphere where help is just a step away. Thank you for choosing us, and we'll keep working to bring you the best service at a great price!

Employees worked with

DH
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DENIS H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2024
verified customerVerified Customer
10
Category: Service
Fast and efficient!
I keep taking my Ecoboost F150 to Mike White for service because their oil changes are cheaper than most independent shops these days. They are fast, efficient, and I like their prices!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/08/2024 09:37 AM

Thanks, Denis! It's great to hear that you're enjoying the speedy and efficient service at Mike White Ford! We know that keeping the costs down is important these days, and we're pleased to be your go-to for oil changes. Fast and affordable is our recipe for happy customers. Drive on in anytime for your next service—your truck will thank you, and so will your wallet!

Employees worked with

CC
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CHRISTOPHER C.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2024
verified customerVerified Customer
8
Category: Service
This Time
I have taken my truck in for services at this dealership since buying it brand new. Every other time i have rated the service 5 stars. This time when i got my truck back the plastic seat cover and paper floor mat was left in the truck. Not a huge deal but it stank of grease and diesel, which left the smell in the truck for a day or so. The service sheet said the tire pressure had been checked. From the dealership to my house the right rear low tire indicator came on. When checking none of the tire pressures were correct or even. The rear tires were about 20 lbs low each. I assume the rotation had been done and the pressure was not adjusted. As noted above, every other service i have had has been great. This one was disappointing.
Employees worked with

CP
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Cortney P.
SPOKANE VALLEY, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Category: Service
Kid friendly
The service was top notch! Once I arrived everyone was courteous of my two young children having to join me. They even mentioned that they could come to my home to complete the same service, I will have to look in to that for next time.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/06/2024 05:04 PM

It's fantastic to hear that our team rolled out the red carpet for you and your little ones, Cortney! We know that keeping kids entertained during a car service can be a bit of a juggling act, so it's great to hear our staff was on their best behavior. And yes, we do love the idea of bringing our services to your home—because who doesn’t want a car pampering session without interrupting snack time? We look forward to your next visit, whether it's here or in your driveway!

Employees worked with

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Category: Service
Oil change and checkup
As always - easy check in, great communication, great review of "health" of truck. Only challenge was that I need TWO visits to fix an oil leak - one to diagnose and a second to fix. That doesn't sound reasonable especially traveling from St. Maries. Hopefully I can resolve this when I call to schedule.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/06/2024 07:01 AM

We appreciate you sharing your experience with us, William! It's great to hear that the check-in process and communication hit the mark. We understand that it’s not ideal to make multiple trips, especially when coming from St. Maries. We certainly want to make this as smooth as possible for you. Your feedback is invaluable, and we’ll do our best to ensure your next visit is more efficient. We're happy to hear that our team took good care of you. Thanks for being part of the Mike White Ford family!

Employees worked with

RH
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ROGER H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
9
Category: Service
Service was done promptly.
Service was done promptly and the people were very curious.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/05/2024 07:39 PM

Thanks, Roger! We appreciate hearing that your service was handled promptly and that our team made a good impression! It's always nice to know our efforts to mix professionalism with courtesy are hitting the mark. If you need anything else, just give us a shout. We're here to help!

Employees worked with

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Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
General Service
Able to get an appointment quickly. Friendly Service Writers. Good Experience all the way around.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/02/2024 07:45 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you were able to get an appointment swiftly and that our service writers made a positive impression. We aim for a smooth experience from start to finish—like a well-oiled Ford engine! Thank you for choosing us; we look forward to keeping your vehicle in top shape.

Employees worked with

Verified Customer
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
7
Category: Service
Always good service, but questions
Preventative maintenance service and tire rotation completed in a timely manner. Staff was courteous and informative about service needs. Service tech noted oil pan leak detected. However, previous service there was no leak detected or noted. Owner rechecked for leak for 2 days after service. No leak detected or found, question validity of oil pan leak.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/29/2024 02:55 PM

Thanks for the great review! We always aim to be super thorough with vehicle inspections, which is why our tech flagged that potential oil pan leak. We know it might seem like overkill, but we'd rather catch something early than miss a potential issue. Manny our service manager has already touched base with you about this, and we appreciate your understanding. Always happy to keep your car running smoothly and safely, and we're glad you had a good experience with us!

Employees worked with

JW
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JACKSON W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Category: Service
Exceptional Service
Brought my truck in for a routine service. The customer service was great and Brent explained what would be done, did a quick walk around the vehicle with me, and got my truck back to me in a timely manner. Once service was completed, he let me know of some upcoming maintenance I'll need to take care of which I appreciate so I can plan for the financial cost ahead of time. Overall it was great service and I will continue using Mike White for service on my pickup.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/21/2024 03:17 PM

We appreciate your feedback, Jackson, and are glad to hear about your positive experience with our service team! It sounds like Brent made quite the impression with his thorough explanation and speedy service—definitely a win-win for both you and your truck. Planning for maintenance costs ahead of time is a smart move, guaranteed to keep you on the road for years to come! We look forward to being your go-to for all things pickup-related in the future. Safe travels on the road ahead!

Employees worked with

GA
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GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Category: Service
Had the "works" done plus a few other items i wanted checked.
I don't do google or Facebook to write reviews. As always the appointment went well. Everything was completed in the schedule time. I was told about the mobile service and might try it next time. The waiting area is very comfortable while service is being done.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 11/16/2024 08:03 AM

It's fantastic to hear that your appointment went off without a hitch, George! We aim for a smooth experience, and it sounds like we hit the mark this time. Our mobile service really is the cherry on top; if you try it, you might just find it to be the ultimate in convenience. We're glad to know you found our waiting area comfortable—sometimes a little relaxation is just what the mechanic ordered. Looking forward to your next visit!

Employees worked with
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