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SureCritic / Makes / Hyundai / IONIQ 5 / 2023

2023 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(654 Reviews)
44%
Write a Review
Category Summary
(Avg. out of 10)
    Value
  • Poor
    Fair
    Good
    Excellent
    8.1
    • Features
  • Poor
    Fair
    Good
    Excellent
    8.8
    • Build Quality
  • Poor
    Fair
    Good
    Excellent
    8.8
    • Fun
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Reliability
  • Poor
    Fair
    Good
    Excellent
    8.6
    • Performance
  • Poor
    Fair
    Good
    Excellent
    9.2
    • Exterior
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Comfort
  • Poor
    Fair
    Good
    Excellent
    9.2
    • Interior
  • Poor
    Fair
    Good
    Excellent
    9.1
    • Styling
  • Poor
    Fair
    Good
    Excellent
    9.3

Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(654 Reviews)
Write a Review

Reviews

CN
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Csaba N.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2025
Verified Review

We loved it first, disappointed now

We loved our first Electic car ! Looks great, less maintenance, great acceleration plus close to free charging at home. But less then 10K miles in the car it is broke down at middle of the road. After 40 days it is still in Meriden Hyundai service, no information when it will be fixed.
    Value
  • 5
    • Build Quality
  • 7
    • Reliability
  • 1
    • Exterior
  • 9
    • Interior
  • 8
    • Features
  • 9
    • Fun
  • 8
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 10
Hyundai Motor America responded on 05/23/2025 01:15 PM

Hello Csaba, we would like to further address your vehicle concerns. One of our specialists will be reaching out to you shortly to further assist. ^cc
AR
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Alejandro R.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2025
Verified Review

Promising, but needs refinement

Wanted to love the car, but needs work -terrible handling including many problems with alignment, tire balancing, steering wheel shaking, car shakes at high speeds. -paint quality is terrible, scratches easily and difficult to keep clean. Plastic surfaces fading rapidly. -interior noise is annoying, wind noise at high speeds, windows allow too much outside noise in. -infotainment system is clunky. -charging port door had issues, finally hand to replace the entire port and actuator.
    Value
  • 3
    • Build Quality
  • 6
    • Reliability
  • 3
    • Exterior
  • 8
    • Interior
  • 7
    • Features
  • 6
    • Fun
  • 7
    • Performance
  • 6
    • Comfort
  • 6
    • Styling
  • 8
Hyundai Motor America responded on 05/23/2025 11:30 AM

Thank you Alejandro for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
KH
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Kristine H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
Verified Review

Good experience

Good experience
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
SJ
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Sherri J.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2025
Verified Review

Love the Car, Hate the Bugs

While we love the car we have had quite a few software issues/updates that were aggravating and inconvenient.
Recommended
    Value
  • 8
    • Build Quality
  • 7
    • Reliability
  • 7
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 9
    • Styling
  • 9
DA
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Diane A.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2025
Verified Review

High Price Poor Quality/Reliability

I have owned the car for two years and have driven only 6000 miles. Last month the horn mechanism failed completely and had to be replaced. This month the main battery that runs the electric system failed. It is on order from Korea. No ETA yet, and Hyundai has had my car for over two weeks.
    Value
  • 1
    • Build Quality
  • 1
    • Reliability
  • 1
    • Exterior
  • 8
    • Interior
  • 7
    • Features
  • 8
    • Fun
  • 8
    • Performance
  • 1
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/23/2025 06:37 AM

Good Morning Diane, thank you for sharing your feedback regarding your 2023 Hyundai IONIQ 5. We have forwarded your complaint to a case manager who will be able to further address your concerns. ^cc
CS
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Christian S.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2025
Verified Review

Good electric car but no rear wipers and steering a bit stiff.

Satisfying over all.
Recommended
    Value
  • 8
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 9
    • Interior
  • 8
    • Features
  • 7
    • Fun
  • 8
    • Performance
  • 8
    • Comfort
  • 9
    • Styling
  • 9
TK
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Thomas K.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2025
Verified Review

Very nice car

Nice ride, longer range would be nice.
    Value
  • 6
    • Build Quality
  • 8
    • Reliability
  • 6
    • Exterior
  • 8
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 8
    • Performance
  • 8
    • Comfort
  • 8
    • Styling
  • 9
CH
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Chuck H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2025
Verified Review

Great car with one big flaw

I like a lot about the Ioniq 5, especially the V2L function. But I've experienced a number of nagging issues that make it hard to love it completely: the rattling tailgate, tire shake at highway speeds, rattling door panels with bass on the speakers, and the biggest one - the ICCU failure. For a $50k car, the build quality should be better. But the ICCU failure and the months-long wait for repair parts for it is unacceptable for any car. Even after it's repaired, I'm hesitant to use the car in certain remote situations since the ICCU failure happened with so little warning. I don't want to be stranded. Before the ICCU issues, I talked 8 people into buying Ioniq 5s. After the ICCU issues, I no longer recommend the Ioniq 5.
Recommended
    Value
  • 9
    • Build Quality
  • 5
    • Reliability
  • 4
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
DJ
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Debra J.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2025
Verified Review

2023 Ioniq 5

It's like learning new software and customers need VIDEOS on how to operate
Recommended
    Value
  • 9
    • Build Quality
  • 9
    • Reliability
  • 8
    • Exterior
  • 7
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 7
JQ
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Joseph Q.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
Verified Review

Great vehicle. Poor infrastructure.

I love driving this car, however, I can't stand public charging in California. I assume if California public EV charging isn't good, that everywhere else, it is far worse. The vehicle is stylish, comfortable, fast, and reliable. I would keep it if it weren't for public charging.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 8
    • Comfort
  • 8
    • Styling
  • 9
AP
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AFSHIN P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
Verified Review

Great EV. Better than Tesla. Should have more features for the price.

Overall great ride. Comfortable and good handling. Some features like rear window windshield wiper, rear seat heat / cold vents, wireless apple Car play, wireless charging, etc. should be standard. Also should have forward sensors for parking and 360 degree cameras for viewing surrounding area during driving and parking. Price should come down or features should improve in next version.
    Value
  • 5
    • Build Quality
  • 6
    • Reliability
  • 6
    • Exterior
  • 6
    • Interior
  • 6
    • Features
  • 5
    • Fun
  • 7
    • Performance
  • 6
    • Comfort
  • 7
    • Styling
  • 6
RD
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Ronald D.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
Verified Review

Performance, comfort, and reliability are the tops.

My Ioniq 5 looks great, has been very reliable, and is fun to drive. The only thing it lacks is a rear wiper and washer
Recommended
    Value
  • 8
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 7
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
KM
gravatar
Kenneth M.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

mixed opinion on the IONIQ 5 SE

I like the electric car experience overall however the SE version has some issues. The biggest problem with this year was that the car has no rear wiper (this is a huge safety issue and the new 2025 model has one)
    Value
  • 6
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 6
    • Interior
  • 6
    • Features
  • 5
    • Fun
  • 6
    • Performance
  • 8
    • Comfort
  • 5
    • Styling
  • 8
Hyundai Motor America responded on 05/21/2025 11:26 AM

Thank you for sharing your impressions of your 2023 Hyundai IONIQ Kenneth. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc
EH
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Elinor H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Released Before Ready

ICCU problem. 12v battery problem. Fun to drive. Great avoiding gas stations.
    Value
  • 5
    • Build Quality
  • 3
    • Reliability
  • 2
    • Exterior
  • 7
    • Interior
  • 7
    • Features
  • 4
    • Fun
  • 8
    • Performance
  • 7
    • Comfort
  • 5
    • Styling
  • 7
Hyundai Motor America responded on 05/21/2025 11:07 AM

Hello Elinor, allow us to have a further look at your 2023 Hyundai IONIQ 5 concerns. A team member will be in touch with you shortly. Thank you. ^cc
MT
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Michael T.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
Verified Review

Go electric

Overall---love it.
Recommended
    Value
  • 4
    • Build Quality
  • 9
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 5
    • Features
  • 7
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 8
    • Styling
  • 10
MM
gravatar
Magnus M.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Great car. Except when it’s not.

I loved my car. Best I’ve ever owned. And then the ICCU unit failed at 12,000 miles. My car was in the service center for over 6 weeks. It shook my confidence in its reliability and makes me hesitant to take it on long road trips.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 2
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 6
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/21/2025 07:31 AM

Hello Magnus, we would like to address the concerns you have with your 2023 Hyundai IONIQ 5. One of our specialists will be reaching out shortly for further assistance. Thank you. ^cc 
JH
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James H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
Verified Review

Sets bar for EVs

Solid EV that is an everyday car and also suitable for roadtrips, at least in CA where fast chargers are plentiful. Software logic on door lock and 12V battery and onboard charger could use some improvement.
Recommended
    Value
  • 8
    • Build Quality
  • 7
    • Reliability
  • 7
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 8
    • Comfort
  • 9
    • Styling
  • 9
PH
gravatar
Paul H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Great vehicle marred by subpar service & worries about ICCU failures

A lot of positive features. Nice exterior design, comfortable, fast, efficient, roomy interior. Too many ICCU recalls without solving the problem. Software fixes for hardware problems. Dealer experience has been mixed.
    Value
  • 5
    • Build Quality
  • 5
    • Reliability
  • 4
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 8
    • Fun
  • 6
    • Performance
  • 7
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/21/2025 07:46 AM

Thank you Paul for bringing your 2023 Hyundai IONIQ 5 concerns to our attention. One of our specialists will reach out shortly to further address your concerns. ^cc 
PP
gravatar
Peter P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2025
Verified Review

A qualified wonderful duccesd

I bought the Ionic 5 as a senior driver in part for its safety and driver assistance features. It does not disappoint and I believe I am a much safer driver as a result. Beyond that the Ionic 5 is a joy to drive. It is really fun, quiet, and so much easier to drive. This is easily a five star experience. On the negative side, there have been a number of recalls, mostly dealing with software updates. Those were handled quite easily and quickly. Most updates were to solve potential problems. One update involved problems with intermittent charging on 220V that I did experience. So, still holding at five star. More recently, I could not charge the car and a charging unit needed to be replaced. The part is on back order, and my Hyundai dealer has had the car for over a month awaiting the part. I do note that New Ionic 5 vehicles continue to arrive at dealerships while I await my part. I’m glad that Hyundai has provided a loaner car, but that doesn’t change my Ionic 5 opinion. I love the car, but it’s heading to a lower rating the longer this takes.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 5
    • Exterior
  • 7
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
DW
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David W.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
Verified Review

Ioniq 5

EV vehicle that is fun to drive with style and comfort
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 9
    • Features
  • 7
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 9
    • Styling
  • 9
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