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SureCritic / Makes / Hyundai / IONIQ 5 / 2023

2023 Hyundai IONIQ 5

Average Score

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(720 Reviews)
44%
Write a Review
Category Summary
(Avg. out of 10)
    Value
  • Poor
    Fair
    Good
    Excellent
    8
    • Features
  • Poor
    Fair
    Good
    Excellent
    8.7
    • Build Quality
  • Poor
    Fair
    Good
    Excellent
    8.8
    • Fun
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Reliability
  • Poor
    Fair
    Good
    Excellent
    8.5
    • Performance
  • Poor
    Fair
    Good
    Excellent
    9.2
    • Exterior
  • Poor
    Fair
    Good
    Excellent
    9.3
    • Comfort
  • Poor
    Fair
    Good
    Excellent
    9.2
    • Interior
  • Poor
    Fair
    Good
    Excellent
    9.1
    • Styling
  • Poor
    Fair
    Good
    Excellent
    9.3

Reviews

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(720 Reviews)
Write a Review

Reviews

EH
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Elinor H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Released Before Ready

ICCU problem. 12v battery problem. Fun to drive. Great avoiding gas stations.
    Value
  • 5
    • Build Quality
  • 3
    • Reliability
  • 2
    • Exterior
  • 7
    • Interior
  • 7
    • Features
  • 4
    • Fun
  • 8
    • Performance
  • 7
    • Comfort
  • 5
    • Styling
  • 7
Hyundai Motor America responded on 05/21/2025 11:07 AM

Hello Elinor, allow us to have a further look at your 2023 Hyundai IONIQ 5 concerns. A team member will be in touch with you shortly. Thank you. ^cc
MT
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Michael T.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
Verified Review

Go electric

Overall---love it.
Recommended
    Value
  • 4
    • Build Quality
  • 9
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 5
    • Features
  • 7
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 8
    • Styling
  • 10
MM
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Magnus M.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Great car. Except when it’s not.

I loved my car. Best I’ve ever owned. And then the ICCU unit failed at 12,000 miles. My car was in the service center for over 6 weeks. It shook my confidence in its reliability and makes me hesitant to take it on long road trips.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 2
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 6
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/21/2025 07:31 AM

Hello Magnus, we would like to address the concerns you have with your 2023 Hyundai IONIQ 5. One of our specialists will be reaching out shortly for further assistance. Thank you. ^cc 
JH
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James H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2025
Verified Review

Sets bar for EVs

Solid EV that is an everyday car and also suitable for roadtrips, at least in CA where fast chargers are plentiful. Software logic on door lock and 12V battery and onboard charger could use some improvement.
Recommended
    Value
  • 8
    • Build Quality
  • 7
    • Reliability
  • 7
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 8
    • Comfort
  • 9
    • Styling
  • 9
PH
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Paul H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2025
Verified Review

Great vehicle marred by subpar service & worries about ICCU failures

A lot of positive features. Nice exterior design, comfortable, fast, efficient, roomy interior. Too many ICCU recalls without solving the problem. Software fixes for hardware problems. Dealer experience has been mixed.
    Value
  • 5
    • Build Quality
  • 5
    • Reliability
  • 4
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 8
    • Fun
  • 6
    • Performance
  • 7
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/21/2025 07:46 AM

Thank you Paul for bringing your 2023 Hyundai IONIQ 5 concerns to our attention. One of our specialists will reach out shortly to further address your concerns. ^cc 
PP
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Peter P.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2025
Verified Review

A qualified wonderful duccesd

I bought the Ionic 5 as a senior driver in part for its safety and driver assistance features. It does not disappoint and I believe I am a much safer driver as a result. Beyond that the Ionic 5 is a joy to drive. It is really fun, quiet, and so much easier to drive. This is easily a five star experience. On the negative side, there have been a number of recalls, mostly dealing with software updates. Those were handled quite easily and quickly. Most updates were to solve potential problems. One update involved problems with intermittent charging on 220V that I did experience. So, still holding at five star. More recently, I could not charge the car and a charging unit needed to be replaced. The part is on back order, and my Hyundai dealer has had the car for over a month awaiting the part. I do note that New Ionic 5 vehicles continue to arrive at dealerships while I await my part. I’m glad that Hyundai has provided a loaner car, but that doesn’t change my Ionic 5 opinion. I love the car, but it’s heading to a lower rating the longer this takes.
    Value
  • 7
    • Build Quality
  • 8
    • Reliability
  • 5
    • Exterior
  • 7
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
DW
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David W.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
Verified Review

Ioniq 5

EV vehicle that is fun to drive with style and comfort
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 9
    • Features
  • 7
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 9
    • Styling
  • 9
WT
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Willie T.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
Verified Review

Great Experience

Love the acceleration, quiet, travel distance and room for people and stuff.
Recommended
    Value
  • 4
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 8
    • Interior
  • 7
    • Features
  • 6
    • Fun
  • 10
    • Performance
  • 7
    • Comfort
  • 6
    • Styling
  • 6
CG
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Charles G.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
Verified Review

Overall, everything I expected and more

On the whole, this car has been excellent. It lived up to my expectations for charging speeds, range on long drives, and comfort. The performance in terms of pickup speed or acceleration, and torque exceeded my expectations. While I have given the vehicle the highest star rating, there are some areas that need improvement: back windshield wiper(!); turning radius; EASIER BATTERY PRECONDITIONING; better tires (Michelin cross-climates) and windshield wipers; USB-C ports; better side vision on the headlights. Wouldn’t complain about a front camera either
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 9
QH
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Quintin H.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2025
Verified Review

Ioniq

No issues except for 12v battery support
    Value
  • 7
    • Build Quality
  • 9
    • Reliability
  • 8
    • Exterior
  • 10
    • Interior
  • 7
    • Features
  • 6
    • Fun
  • 8
    • Performance
  • 8
    • Comfort
  • 9
    • Styling
  • 8
JD
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Julie D.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2025
Verified Review

Nice Idea But No

I was excited to get an electric car that was not a Tesla. I have been a loyal Hyundai driver for 15 years and always thought their cars were good quality. Until this one. A full charge can get you a couple hours outside of Charlotte, precisely to where there are limited, at best, charging stations, so I could never really leave my city with this vehicle. I could deal with all of that until the vehicle STOPPED WHILE I WAS DRIVING IT. Maintaining this vehicle is incredibly inconvenient for all parties - myself and the tow truck driver. When it died A SECOND TIME and it took 3 hours to get it on a flatbed, I knew I was done. Other thoughtful features NOT available in this expensive car: - no rear windsheild wiper. WHY THO??? - trunk opens so low that everyone hits their head on it. - the car door made a distracting sticking sound since the day I bought it brand new. I knew going into this that an electric car would be a bit more work, but this car was the worst purchasing decision I've ever made and the lack of any actual resolution to my problems (like the car not working) was staggering. That i had to show my car died 4 times before any action is taken is crazy. I am disappointed by Hyundai's response especially after they had me go through weeks of background just to tell me they can't do anything about my BRAND NEW NON-FUNCTIONING CAR. I tell everyone I can how much I hate this car.
    Value
  • 1
    • Build Quality
  • 1
    • Reliability
  • 1
    • Exterior
  • 1
    • Interior
  • 1
    • Features
  • 1
    • Fun
  • 10
    • Performance
  • 1
    • Comfort
  • 1
    • Styling
  • 1
Hyundai Motor America responded on 05/20/2025 02:12 PM

Thank you for sharing your impressions of your Hyundai Julie. We continuously monitor the feedback of our owners as we develop new models and trims to best match our consumer's preferences. We have forwarded your information to the appropriate department. ^cc
NS
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Niteesha S.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2025
Verified Review

Would be the perfect vehicle if not for a few significant misses

It's a great car (pickup, AWD, snow mode etc.), does its job well (battery retention, fast charge etc.), premium well designed interiors, very roomy rear seating, the 110V outlet is a huge plus. But it does come with significant issues like recurrent 12V battery problems, smaller trunk, tiny frunk, not a very reliable ACC & Lane assist. The software is barely updated (except for some new soothing sounds, which I don't care). Annnnnnnd it doesn't have rear wiper.
    Value
  • 7
    • Build Quality
  • 10
    • Reliability
  • 6
    • Exterior
  • 3
    • Interior
  • 10
    • Features
  • 8
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 7
SF
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Sam F.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
Verified Review

Excellent vehicle

Great car! Good range, very fast car and quiet.
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
LD
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Laurie D.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2025
Verified Review

The car is great, it is just a couple of little things.

The car drives well and is very comfortable. The little things I was referring to is the fact that doesn't have a back windshield wiper and there doesn't seem to be a consensus on charging % for level 2. I appreciate that there have been several recalls to get the car running/charging correctly. I worry that if this keeps going and it's out of warranty how much money this will cost to keep getting the improvements to the car. Another concern was the value of the car severely dropped just pulling it out of the sales lot.
    Value
  • 7
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 9
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 8
DW
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Deeanna W.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2025
Verified Review

Due to battery issues car is i operable and in shop

The vehicle wirked excellent until 19 months when it started having battery problems. It has been in the shop 4 different times in 4 months for a total of 105 days and counting. I have no faith when vehicle is returned it will be fixed.
    Value
  • 7
    • Build Quality
  • 3
    • Reliability
  • 1
    • Exterior
  • 7
    • Interior
  • 7
    • Features
  • 5
    • Fun
  • 10
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/20/2025 09:29 AM

Good morning Deeanna, we would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc
BC
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Benjamin C.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2025
Verified Review

Like it. Erymuch

Fun to drive. A couple of flaws however, there is a rattling in the hatch that drives me crazy. The 12 volt battery had to be replaced after 2 years. Hyundai is supposed to be giving out free Tesla Super Charger adapters, still no word. Any update?
    Value
  • 8
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 9
    • Interior
  • 9
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 9
    • Styling
  • 9
DK
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Diane K.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
Verified Review

Great car

The Ioniq 5 is the nicest car I've ever had. It's pleasant to drive and comfortable to sit in. The charging speed is fast compared to other EVs, and the range is good, too. The only minor issues we've had have been with the impact sensors occasionally alarming when there's nothing wrong.
Recommended
    Value
  • 8
    • Build Quality
  • 8
    • Reliability
  • 8
    • Exterior
  • 9
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 9
TT
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Timothy T.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2025
Verified Review

ICCU and battery charging

ICCU replacement delayed and charging consistency not as advertised.
    Value
  • 7
    • Build Quality
  • 6
    • Reliability
  • 3
    • Exterior
  • 8
    • Interior
  • 8
    • Features
  • 8
    • Fun
  • 8
    • Performance
  • 6
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 05/20/2025 07:20 AM

Good Morning Timothy, thank you for bringing your 2023 Hyundai IONIQ 5 concerns to our attention. One of our specialists will reach out shortly to further address your concerns. ^cc 
AW
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Amy W.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
Verified Review

2023 Hyundai Ioniq 5 Limited

nothing to say
Recommended
    Value
  • 10
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 9
    • Interior
  • 10
    • Features
  • 10
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
BS
gravatar
Bharat S.
2023 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/19/2025
Verified Review

Great car, well designed, but nagging recalls

Very nicely done interiors and styling. Tech also is above grade for the price point. Big plus point is the high visibility. Only thing I miss is the rear wiper, which has been added to newer models. Bluelink and remote key entry is also very convenient.
Recommended
    Value
  • 9
    • Build Quality
  • 8
    • Reliability
  • 7
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 10
    • Styling
  • 10
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